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021621 Work Session Meeting Packet CITY COUNCIL WORK SESSION MEETING New Hope City Hall, 4401 Xylon Avenue North Civic Center Conference Room Tuesday, February 16, 2021 6:30 p.m. Mayor Kathi Hemken Council Member John Elder Council Member Andy Hoffe Council Member Michael Isenberg Council Member Jonathan London Governor Walz has declared a peacetime emergency (Emergency Executive Order 20‐01). City Hall will be open to the public for this meeting; however due to the current COVID‐19 pandemic, the city is conducting the council meeting by electronic means in accordance with Minnesota Statutes section 13D.021. The public may participate in this meeting by phone by calling 415‐655‐0001 and entering meeting/access code 177 945 7974 followed by the # sign. When prompted for a password, simply press #. If you have comments about a matter on the agenda, please submit an email to cityhall@newhopemn.gov or call the city clerk at 763‐531‐5117. 1. CALL TO ORDER – February 16, 2021 2. ROLL CALL 11. UNFINISHED & ORGANIZATIONAL BUSINESS 11.1 Review proposed revisions to New Hope City Code regarding organics collection 11.2 Discuss City Services Survey and Reaffirm Values and Vision Statement 11.3 Discuss implementation of police department’s body worn cameras (BWC) 11.4 Discussion regarding vacant administrative positions in the police department 11.5 Discussion regarding launch of Tip411 community engagement tool 12. OTHER BUSINESS 13. ADJOURNMENT I:\RFA\City Manager\2021\HRG Organics Collection\Organics Collection WS 2‐16‐21\11.1 Q ‐ HRG Organics Collections 6‐15‐20.docx Request for Action February 16, 2021 Approved by: Kirk McDonald, City Manager Originating Department: Community Development By: Brandon Bell, CD Assistant & Kirk McDonald, City Manager Agenda Title Review Proposed Revision to New Hope City Code Regarding Organics Collection Requested Action City staff is requesting that City Council review preliminary changes to the city code regarding garbage, recycling and organics collection. Tim Pratt, HRG Administrator, will be in attendance to answer questions. Refuse Haulers currently licensed in the city have also been notified that the Council will be discussing these ordinance amendments. Policy/Past Practice The city currently operates with an open garbage collection system, in which individual customers can choose their own hauler. City ordinance requires that haulers be licensed and that garbage services be provided to each household at least once a week. Currently the city has no requirement that garbage haulers offer organics collections. The city is a member of the Hennepin County Recycling Group (HRG), and HRG contracts with a vendor to provide weekly recycling services to the cities of New Hope, Crystal and Brooklyn Center. The HRG contractor does not currently provide organics collection services. Hennepin County is requiring all cities have some means of offering organics collection to their residents by January, 2022. City Code is updated frequently to reflect changes to modern day verbiage as well as to reflect best practices in the surrounding area. Background In 2018, the Hennepin County Board passed a mandate that all cities in the county must provide curbside collection of organics by January, 2022. Waste Management, the current provider of recycling services in the city, has offered to add the citywide collection of organics to its contract at a cost of $2.15 per month, per household. This requires a separate cart customers use and a separate truck the company must use to pick up these carts. The only hauler currently offering joint organics collection is Randy’s Sanitation. Randy’s utilizes a patented blue bag that residents can place in their trash container that gets separated later from the garbage at a facility. Currently this service is offered at $58 per year ($4.83 per month). After discussion with all three City Councils, the HRG Board consisting of New Hope, Crystal and Brooklyn Center has decided that the best approach to fulfilling this obligation with the county is to amend the garbage and recycling code, so that all garbage haulers licensed in the city will be required to offer an organics collection service of some sort to their customers. Staff has worked with Tim Pratt, Administrator of the Hennepin County Recycling Group, to write language in the code that would implement this requirement. Along with this change, Tim offered potential changes to the current City Code to bring the verbiage up to more modern day standards and align with state regulations in certain sections. The sections that are highlighted in yellow in the attachments, represent whole or select sections of code that would be changed. The following are the sections of the City Code that staff is proposing changes to: Agenda Section Work Session Item Number 11.1 Request for Action, Page 2 Section 1‐2 – Definitions  Update verbiage. Section 8‐14 – Licensing  Update verbiage.  Add section regarding Source Separated Organics (SSO) that would require licensed haulers to offer organics collection services. Section 9‐11 – Waste and recyclable materials collection and disposal  Update verbiage Section 9‐42 – Noise.  Update Verbiage. Recommendation Staff recommends that Council review the updated language changes to the garbage and recycling code, and also the addition of language requiring licensed garbage haulers in the city to provide organics collection services. Once feedback is received from Council, staff will work with the city attorney to prepare an ordinance amendment that can be adopted in the future. Attachments  Proposed Revisions Sec. 1‐2 – Definitions.  Proposed Revisions Sec. 8‐14 – Licensing.  Proposed Revisions Sec. 9‐11 – Waste and recyclable materials collection and disposal.  Proposed Revision Sec. 9‐42 – Noise.  Work Session notice letter Proposed Revisions New Hope City Code Regarding Garbage and Recycling Sec. 1-2. - Definitions. Current Proposed Bulky materials are materials which, because of their size and/or weight are not commonly stored or placed in waste containers and include, but are not limited to appliances, furniture, sod, building materials, light hedge clippings and tree branches when such clippings or branches are not more than four feet in length and are tied in bundles not more than 24 inches in diameter and of not more than 50 pounds in weight. Bulky Waste shall have the meaning set forth in State Statute and is a subset of Municipal Solid Waste. Bulky Wastes includes household items and other discarded materials that, due to their dimensions and weight, are typically not collected as part of the regular garbage and Recycling or for which there may be a separate fee, such as furniture, carpeting, and mattresses, and appliances. Carryout collection service means the collection of recyclable materials accumulated in recycling containers from a location at a dwelling unit other than the location designated by the recycling authority for regular collection. Walkup collection service means the collection of recyclable materials accumulated in recycling containers from a location at a dwelling unit other than the location designated by the recycling authority for regular collection. Collector means a person licensed by the city to collect, transport and dispose of garbage and refuse. The term shall include the collector's duly authorized and acting employees and agents. Hauler means a business licensed by the city to collect, transport and dispose of Mixed Municipal Solid Waste (MSW), Recyclables, or Yard Waste. The term shall include the collector's duly authorized and acting employees and agents. Composting means controlled aerobic decomposition of organic matter into a humus-like product called compost. Compost containers means containers used for composting on residential property. They are to be enclosed on all vertical sides and made of a durable material free of rot. Compost sites mean locations on residential property for the controlled biological decomposition of yard refuse, fruit or vegetable waste, egg shells or coffee grounds in a manner resulting in an innocuous final product. Compost sites mean locations on residential property for composting. Garbage means putrescible animal and vegetable wastes resulting from the handling, preparation, cooking and consumption of food, and from the handling, storage and sale of produce, but does not include recyclable materials. Mixed Municipal Solid Waste (MSW) has the meaning set forth in Minnesota Statutes and means garbage. Garbage, refuse, rubbish, trash, and other Solid Waste from Residential, commercial, industrial, and community activities, that the generator of the waste aggregates for collection. MSW does not include auto hulks, street sweepings, ash, construction debris, mining waste, sludges, tree and agricultural wastes, tires, lead acid batteries, motor and vehicle fluids and filters, and other materials collected, processed, and disposed of as separate waste streams. Also referred to as “trash”.” or “garbage.” Garbage and refuse collection means the taking up and collecting of all garbage and refuse accumulated at all dwelling residences and places of business and other institutions in the city and the transportation of such garbage and refuse to a sanitary landfill or other place of disposal approved by the city and provided by the collector at the sole expense of the collector. Garbage collection means the taking up and collecting of all Mixed Municipal Solid Waste (MSW) accumulated at all dwelling residences, places of business and other institutions in the city, and the transportation of MSW to a sanitary landfill or other place of disposal licensed and permitted by the State of Minnesota. Hazardous Wastes are defined in State Statute. Wastes are hazardous in Minnesota when they display one or more by all Collectors of these characteristics: Ignitable, Oxidizer, Corrosive, Reactive, Toxic, or Lethal. Litter means garbage, refuse and rubbish and all other waste material which, if thrown or deposited as prohibited in this Code, tends to create a nuisance or danger to public health, safety and welfare. Litter means garbage, recyclables, and all other waste material which, if thrown or deposited as prohibited in this Code, tends to create a nuisance or danger to public health, safety and welfare. Permanent waste containers means a container of galvanized iron, plastic or non corrodible material with a close-fitting cover, rodent and fly-proof, nonabsorbent, and leak-proof, of the type commonly sold as a garbage can, of suitable gauge and construction to insure durability and with suitable handles on can and lid and of a capacity not less than ten gallons nor more than 30 gallons, but does not include recycling containers. Permanent waste containers means a container of non-corrodible material with a close-fitting cover, rodent and fly-proof, nonabsorbent, and leak-proof. Properly shredded garbage means the wastes from the preparation, cooking, and dispensing of food that has been shredded to such degree that all particles will be carried freely under the flow conditions normally prevailing in public sewers, with no particle greater than ½ inch in any dimension. Properly shredded organics means the wastes from the preparation, cooking, and dispensing of food that has been shredded to such degree that all particles will be carried freely under the flow conditions normally prevailing in public sewers, with no particle greater than ½ inch in any dimension. Recycling shall have the definition in Minnesota Statutes, and shall mean the process of collecting and preparing Recyclable materials and reusing the materials in their original form or using them in manufacturing processes that do not cause the destruction of Recyclable materials in a manner that precludes further use. Recyclable materials means materials that are separated from mixed municipal solid waste for the purpose of recycling, including paper, glass, metals, plastics, automobile oil, and batteries. Refuse derived fuel or other material that is destroyed by incineration is not a recyclable material. Recyclables shall have the meaning set forth in Minnesota Statutes and means materials that are separated from Mixed Municipal Solid Waste for the purpose of Recycling or composting, including paper, glass, plastics, metals, and source-separated compostable materials and all material hereafter designated as Recyclable by the City. Recycling services means recycling collection services, carryout collection services, and any other services provided to a dwelling unit in accordance with this Code. Recycling services means recycling collection services, walkup collection services, and any other services provided to a dwelling unit in accordance with this Code. Refuse means all putrescible and nonputrescible solid wastes (except human body wastes) including but not limited to rubbish, Christmas trees, and ashes which normally result from the operation of a household fireplace and also including anything when placed in waste containers, one average person can lift easily. Sod, dirt, rocks, cement, other trees and construction material are not considered collectable refuse under the terms of this Code if their weight, when placed in waste containers, is heavier than one average person can lift easily. The term "refuse" does not include recyclable materials. Delete Rubbish means nonputrescible solid wastes (excluding ashes), consisting of both combustible and noncombustible wastes such as paper, cardboard, tin cans, wood, glass, bedding, crockery and similar materials. Delete Source Separated Organic Materials (SSO) shall have the meaning set forth in State Statute, and shall include food waste and other compostable organic materials that are source separated for recovery. The term “Organics” does not include Yard Waste for purposes of this Ordinance. (Also referred to as “food waste/organics” and “source separated organics.”) Waste means garbage, refuse, or rubbish but shall not include reusable or recyclable industrial waste products, or other recyclable materials. Waste - see Mixed Municipal Solid Waste (MSW) Yard refuse means compostable material such as grass clippings, leaves, weeds and other forms of organic material, but does not include brush or tree branches. Yard Waste shall mean garden wastes, leaves, lawn cuttings, weeds, shrubs, and tree waste and pruning. Proposed Revisions New Hope City Code Regarding Garbage and Recycling Sec. 8-14. - Licensing. Current Proposed (b) Licensing regulations, terms and conditions. (8) Liability insurance. Every licensee shall carry bodily injury liability insurance in an amount not less than $250,000.00 per person and not less than $500,000.00 per occurrence and not less than $100,000.00 of property damage insurance on all licensed vehicles, or, at the licensee's option, combined bodily injury liability insurance in an amount not less than $600,000.00 of coverage on all licensed vehicles. Every licensee shall also carry workmen's compensation insurance for his employees. The licensee shall provide the city with evidence that said insurance is in full force and effect and shall provide the city with 30 days' written notice of cancellation of said insurance. (b) Licensing regulations, terms and conditions. (8) Liability insurance. Every licensee shall carry general liability coverage for bodily injury or death in the amount specified by state law. As of January 1, 2011, that is $1.5 million for bodily injury or death and $200,000 for damages to property. Every licensee shall carry Vehicle Liability Insurance in the amount of at least $1,000,000. Every licensee shall also carry worker's compensation insurance for his employees. The licensee shall provide the city with evidence that said insurance is in full force and effect and shall provide the city with 30 days' written notice of cancellation of said insurance. (9) Cancellation or revocation. The parties hereunder may, if mutually agreeable, cancel such license. However, the city may revoke the license of any collector as provided for in this Code. (9) Cancellation or revocation. The parties hereunder may, if mutually agreeable, cancel such license. However, the city may revoke the license of any hauler as provided for in this Code. (10) Display of license. The city shall furnish evidence of the license to the collector and such evidence shall be displayed in or upon each licensed vehicle in accordance with regulations promulgated by the city manager. (10) Display of license. The city shall furnish evidence of the license to the hauler and such evidence shall be displayed in or upon each licensed vehicle in accordance with regulations promulgated by the city manager. (11) Identification. The collector shall display his name and telephone number in a conspicuous place on both sides of each (11) Identification. The hauler shall display the company name and telephone number in a conspicuous place on both sides of licensed vehicle in letters and numerals no less than four inches in height. each licensed vehicle in letters and numerals no less than four inches in height. (c) Collection practices. (4) Yard refuse. Each collector shall separately collect, and haul away yard refuse. (c) Collection practices. (4) Yard waste. Each hauler shall separately collect and transport yard waste to a licensed and permitted yard waste composting facility. (5) Source Separated Organics (SSO). Each hauler shall collect and transport source separated organics to a licensed and permitted facility designed to manage SSO either through composting or anaerobic digestion. (5) Service complaints. a. Local telephone number. Each collector shall have a local telephone number listed in a telephone directory of general circulation in the city, and shall provide telephone answering service between the hours of 9:00 a.m. and 4:30 p.m. Monday through Friday, except on legal holidays. b. Service failure make-up. Where, due to the collector's fault, a customer is not serviced on the regularly scheduled day, the collection shall be made the day following the scheduled collection day. If the customer was not serviced because the waste containers were not accessible on the scheduled collection day, the collection shall be made as soon as possible by agreement between the collector and customer. (6) Service complaints. a. Local contact information. Each hauler shall have a website with a local phone number and an electronic communications link; and shall provide staff to answer customer communications between the hours of 9:00 a.m. and 4:30 p.m. Monday through Friday, except on legal holidays. b. Service failure make-up. Where, due to the hauler’s fault, a customer is not serviced on the regularly scheduled day, the collection shall be made the day following the scheduled collection day. If the customer was not serviced because the waste containers were not accessible on the scheduled collection day, the collection shall be made as soon as possible by agreement between the collector and customer. (6) Collector to replace damaged waste containers. The collector shall replace at his expense, containers which are damaged by the collector's carelessness or the carelessness of collector's employees or agents. (7) Hauler to replace damaged waste containers. The hauler shall replace, at their expense, damaged waste and recycling containers. (7) Collector to replace covers and cans to their original locations. The collector shall after servicing the customer, replace all covers and cans to their original location. (8) Hauler to place containers to their original locations. The collector shall after servicing the customer replace all covers and cans to their locations on the curbside and off the traveled portion of the street. (8) Use of private driveway prohibited. The collector is prohibited from driving his vehicle upon the private driveways of residents unless written approval is first obtained from such resident. (9) Use of private driveway prohibited. Haulers are prohibited from driving vehicles upon the private driveways of residents unless written approval is first obtained from such resident. (d) Transportation of waste. (1) Waste to be covered. No collector shall transport waste upon the public streets and highways or other public property of the city unless such waste being transported is entirely and securely covered. (d) Transportation of waste. (1) Waste to be covered. No hauler shall transport waste on public streets, highways or other public property of the city unless such waste being transported is entirely and securely covered. (2) "Packer-type" refuse body for transporting garbage. No collector shall transport garbage upon the public streets and highways or other public property of the city except in a leak-proof, compaction type body commonly referred to as a "packer-type" refuse body, as approved by the city manager or the manager's designee. (2) Vehicles durable and maintained. Every vehicle used to collect waste or recycling must be constructed in such a way that all waste or recycling is securely transported, and that there is no dripping or leaking of any collected materials. Vehicles must be equipped with an audible electronic back-up alarm. Vehicles must be kept in good repair, regularly cleaned, and maintained in a way to prevent persistent odors. (3) Cleanup of spilled waste. The collector shall immediately clean up in a neat and workmanlike manner any waste that the collector may have caused to spill upon the streets and highways or other public or private property in the city. (3) Cleanup of spills. The hauler shall immediately clean up in a neat and thorough manner any waste, recycling or fluids that the collector may have caused to spill on streets, highways or other public or private property in the city. Proposed Revisions New Hope City Code Regarding Garbage and Recycling Sec. 9-11. - Waste and recyclable materials collection and disposal. Current Proposed (a) Waste storage . (1) a. Waste removal . Waste shall be removed from the premises at least once every seven days and every person shall keep his premises at all times free and clean from same. (a) Waste storage . (1) a. Waste removal . The contents of waste containers must be collected at every week and every person shall always keep their premises free and clean from same. (2) Waste containers required—Placement and maintenance. c. Inspection . All waste containers shall be subject to inspection and approval by the city manager or designee. Filthy, leaking or defective containers shall be cleaned, repaired or replaced by and at the expense of the owner, lessee or person in charge of the premises in question at the direction of the city manager or designee. (2) Waste containers required—Placement and maintenance. c. Inspection . All waste containers shall be subject to inspection and approval by the city manager or designee. Filthy, leaking or defective containers shall be cleaned, repaired or replaced by and at the expense of the garbage hauler. d. Institutional, commercial and industrial waste containers. Institutional, commercial, and industrial waste containers not mounted on wheels shall be stored on durable racks, placed on an easily cleanable surface and screened from view. The racks, when placed on the surface shall be raised above the ground. Containers mounted on wheels shall be specifically designed for use with collection vehicles and said containers must be placed on a concrete or other non-penetrating surface. d. Institutional, commercial and industrial waste containers. Institutional, commercial, and industrial waste shall be stored on a concrete or other non-penetrating surface that is easily cleanable and be screened from view. e. Yard refuse . Yard refuse must be enclosed in waste containers separate from other waste. e. Yard waste . Yard waste must be enclosed in containers separate from other waste. (b) Collection and disposal of waste . (1) Collection and disposal once per week. In residential areas, all garbage and refuse shall be collected at least once every seven days, and disposed of at least once every seven days by a collector duly licensed by the city. (b) Collection and disposal of waste . (1) Collection and disposal at once per week. In residential areas, all garbage shall be collected and disposed of at least once every week by a collector duly licensed by the city. (3) Garbage disposals. Garbage may be disposed of by grinding and finely shredding it and disposing of it through pipes leading to a public sanitary sewer, providing that all garbage so disposed of in such pipes shall be ground or shredded to such a degree that all particles are carried freely under the flow conditions normally prevailing in the sewers into which the same is deposited. (3) Garbage disposals. Food scraps may be disposed of by grinding and finely shredding it and disposing of it through pipes leading to a public sanitary sewer, providing that all garbage so disposed of in such pipes shall be ground or shredded to such a degree that all particles are carried freely under the flow conditions normally prevailing in the sewers into which the same is deposited. (i) Permitted composting/regulations . Composting of certain yard refuse as defined by this section and section 1-2 of this Code shall be permitted above ground in a controlled area per the following regulations allowing for the decomposition of the materials through an aerobic process providing adequate oxygen and moisture. At no time shall composting create a health hazard or a nuisance to adjoining properties. (i) Permitted composting/regulations . Composting of certain food scraps and yard waste as defined by this section and section 1-2 of this Code shall be permitted above ground in a controlled area per the following regulations allowing for the decomposition of the materials through an aerobic process providing adequate oxygen and moisture. At no time shall composting create a health hazard or a nuisance to adjoining properties. (k) Collection and disposal of recyclable materials (1) Recycling authority; powers. The recycling authority is responsible for supervising and controlling the collection, removal, and disposal of recyclable materials from all residential properties containing eight or less dwelling units in the city. The recycling authority may contract with one or more collectors or haulers for the collection, removal, and disposal of some or all types of recyclable materials from residential properties. The (k) Collection and processing of recyclable materials (1) Recycling authority; powers. The recycling authority is responsible for supervising and controlling the collection, processing, and marketing of recyclable materials from all residential properties containing eight or fewer dwelling units in the city. The recycling authority may contract with one or more collectors or haulers for the collection, processing, and marketing of recyclable materials from residential properties. recycling authority may adopt and enforce additional rules not inconsistent with this chapter as necessary for the collection, processing, and marketing of recyclable materials, … The recycling authority may adopt and enforce additional rules not inconsistent with this chapter as necessary for the collection, processing, and marketing of recyclable materials, … Proposed Revisions New Hope City Code Regarding Garbage and Recycling Sec. 9-42. - Noise. Current Proposed (b) Hourly restriction on certain operations. Refuse haulings. No person, except a resident handling his own trash, shall collect or remove garbage or refuse in any residential district except between the hours of 6:00 a.m. and 6:00 p.m. on any weekday or between the hours of 9:00 a.m. and 9:00 p.m. on any weekend or holiday. (b) Hourly restriction on certain operations. Refuse hauling. No person shall collect or remove garbage or refuse in any residential district except between the hours of 6:00 a.m. and 6:00 p.m. on any weekday or between the hours of 9:00 a.m. and 9:00 p.m. on any weekend or holiday. February 8, 2021 To Whom It May Concern, This letter is to inform you that the New Hope City Council will be discussing potential changes to New Hope’s garbage hauling ordinances at the City Council work session meeting on February 16, 2021 at 6:30 p.m. As you may or may not know, Hennepin County has required that all cities within the county offer organics recycling in some sort of form by Jan. 1, 2022. New Hope, along with Hennepin Recycling Group, has decided that the best means of going about this is by requiring all licensed haulers in the city to offer separated source organics collection services to all of their customers, as an optional service to the customer for an additional fee. A preliminary draft of outlined changes will be presented at the meeting. Staff will also be proposing amending parts of the Code so that they are up to date with Minnesota state regulations, as well as a small amount of verbiage updates. These meetings do not contain an open forum, so it is advised that if you would like to address the matter with the City Council, that you do so through written correspondence prior to the meeting. You are welcome to send your correspondence to the City Clerk, Valerie Leone, and she will forward your correspondence directly onto the City Council if you prefer. Valerie Leone’s email is vleone@newhopemn.gov. The work session will be available to be listened to via phone by calling 1‐415‐655‐0001 for the Feb. 16, 2021 work session. When prompted for the meeting code, enter 177 945 7974 followed by the # sign. If you have any questions regarding this letter or would like more details on the meeting, please feel free to contact me at 763‐531‐5114. Sincerely, Brandon Bell Community Development Assistant 763‐531‐5114 bbell@newhopemn.gov CC: Kirk McDonald, City Manager Jeff Sargent, Director of Community Development Valerie Leone, City Clerk CITY OF NEW HOPE 4401 Xylon Avenue North  New Hope, Minnesota 55428‐4898  www.ci.new‐hope.mn.us City Hall: 763‐531‐5100  Police (non‐emergency): 763‐531‐5170  Public Works: 763‐592‐6777 City Hall Fax: 763‐531‐5136  Police Fax: 763‐531‐5174  Public Works Fax: 763‐592‐6776 Request for Action February 16, 2021 Approved by: Kirk McDonald, City Manager Originating Department: Community Development By: Brandon Bell, CD Assistant & Kirk McDonald, City Manager Agenda Title Discuss City Services Survey and Reaffirm Values and Vision Statement Requested Action Staff requests input from the City Council on participating in the statewide 2021 performance measures survey program. Policy/Past Practice In 2011, the Minnesota Legislature’s Council on Local Results and Innovation released a standard set of ten performance measures for cities to aid residents, taxpayers, and state and local officials in determining the effectiveness of cities in providing services and to measure the residents’ opinions of those services. The city has participated in the program since 2011 to evaluate residents’ satisfaction with city services. Cities that participate in the program are eligible for a reimbursement of $0.14 per capita, resulting in approximately $3,051 per year for New Hope. Background In 2020, a portion of the annual performance measures survey was scheduled to be conducted by the Morris Leatherman company. The performance measures program includes both quantitative data provided by the city and qualitative data achieved through the survey. The city typically pays to have a professionally conducted survey completed once every five years. At the May 2020 work session, Council decided to delay the 2020 professional city‐wide survey that was to be conducted by the Morris Leatherman company. This decision was made due to the effects the COVID‐19 pandemic has had on programs and facilities that were to be surveyed about in‐depth in the Morris Leatherman survey. Council requested that instead, staff conduct the survey for 2020 in order to save money and also so that the Morris Leatherman survey could be conducted in a year when it would provide more beneficial information. Due to impacts that COVID‐19 still has on some city programs and facilities, staff is requesting that Council discuss whether they would like to pursue a professional survey to be completed by the Morris Leatherman company, or have staff conduct the survey once again in 2021. Depending on the decision, staff will bring either a proposed Morris Leatherman survey or a proposed staff survey to the March work session for Council to review. Whichever survey option is chosen, staff will be preparing a resolution declaring participation and implementation of the state performance measures for 2021 for a future Council meeting. As part of the of the state performance measurement program, the Council needs to reaffirm the values and mission statement on an annual basis. Staff recommends that the Council review and reaffirm the statement. Funding The Morris Leatherman survey would cost the city approximately $22,000 and would be funded from the 2021 EDA fund. Agenda Section Work Session Item Number 11.2 Recommendation Staff recommends Council decide whether they would like a performance measures survey to be conducted by Morris Leatherman, or delay for another year and have this year’s survey conducted by staff. Staff also recommends that Council reaffirm the city’s commitment to the performance measurements program. Attachments  New Hope Values and Mission  2020 Performance Measures Survey  2020 Preliminary Morris Leatherman Survey 2020 New Hope City Services Survey You have the option of completing this survey on paper or by visiting newhopemn.gov/survey. If you choose to fill out the paper version, mail it back to the city with your utility bill or drop it off at New Hope City Hall (either inside or in the utility drop box). Please submit only one copy of the survey per adult resident, per year. Thank you. 1. How many years have you lived in New Hope? O 0-1 Year O 2-5 Years O 6-10 Years O 11-20 Years O More than 20 Years 2. As things now stand, how long in the future do you expect to live in New Hope? O 0-1 Year O 2-5 Years O 6-10 Years O 11-20 Years O More than 20 Years 3. How would you rate the overall appearance of the city? O Excellent O Good O Neutral O Fair O Poor 4. How would you rate the appearance of the new City Hall? O Excellent O Good O Neutral O Fair O Poor 5. Do you think the city is too tough, about right or not tough enough in enforcing the City Code on such nuisance issues as trash can screening, exterior storage and inoperable vehicles? O Too Tough O About Right O Not Tough Enough 6. How would you describe your overall feeling of safety in the city? O Very Safe O Somewhat Safe O Somewhat Unsafe O Very Unsafe 7. What is your perception of the quality of fire education, inspection and response services provided by West Metro Fire-Rescue District? O Excellent O Good O Neutral O Fair O Poor 8. How would you rate the overall condition of county roads (Winnetka Avenue south of Bass Lake Road, Bass Lake Road, 42nd Avenue and Medicine Lake Road)? O Excellent O Good O Neutral O Fair O Poor 9. How would you rate the overall condition of city streets (not including county roads)? O Excellent O Good O Neutral O Fair O Poor 10. How would you rate the overall quality of snowplowing of city streets? O Excellent O Good O Neutral O Fair O Poor 11. How likely would you be to use public transit if it was readily available? O Very Likely O Somewhat Likely O Somewhat Unlikely O Very Unlikely 12. How would you rate the dependability and overall quality of the city sanitary sewer service? O Excellent O Good O Neutral O Fair O Poor -Over- 13. How would you rate the dependability and overall quality of the city water supply? O Excellent O Good O Neutral O Fair O Poor 14. How would you rate the overall quality of stormwater management in the city? O Excellent O Good O Neutral O Fair O Poor 15. How would you rate the overall quality of city recreational programs and facilities (parks, trails, recreation facilities, classes, etc.)? O Excellent O Good O Neutral O Fair O Poor  16. How would you rate the quality of communication/distribution of information? O Excellent O Good O Neutral O Fair O Poor 17. How would you prefer to receive the city’s newsletter?  O Electronically O Print O Both 18. If financial assistance for home repair and improvement projects were available, would you be interested in obtaining it through the city? O Yes O No 19. How would you rate the overall quality of services provided by the city? O Excellent O Good O Neutral O Fair O Poor 20. How do you feel about your opportunities to provide input and feedback about issues to the City of New Hope? O Excellent O Good O Neutral O Fair O Poor Additional comments or concerns: ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________  If you would like someone from the city to contact you about your comments/concerns check here and provide your name and phone number (below). O Name ____________________________________ Daytime Phone ___________________________ THE MORRIS LEATHERMAN COMPANY CITY OF NEW HOPE 3128 Dean Court RESIDENTIAL SURVEY Minneapolis, Minnesota 55416 PRELIMINARY MARCH 2020 Hello, I'm __________ of the Morris Leatherman Company, a nationwide polling firm located in Minneapolis. We've been retained by the City of New Hope to speak with a random sample of residents about issues facing the city. The survey is being taken because your city representatives and staff are interested in your opinions and suggestions. I want to assure you that all individual responses will be held strictly confidential; only summaries of the entire sample will be reported. (DO NOT PAUSE) 1. Approximately how many years LESS THAN TWO YEARS......1 have you lived in New Hope? TWO TO FIVE YEARS........2 5.1 TO TEN YEARS.........3 10.1 TO TWENTY YRS.......4 20.1 TO THIRTY YRS.......5 OVER THIRTY YEARS........6 REFUSED..................7 2. What do you like MOST, if any- DON’T KNOW/REFUSED......00 thing, about living in New Hope? CONVENIENT LOCATION.....01 (DO NOT READ LIST) HOUSING/NEIGHBORHOOD....02 PARKS/TRAILS............03 ________________________________ SMALL TOWN FEEL.........04 QUIET AND PEACEFUL......05 ________________________________ FRIENDLY PEOPLE.........06 CLOSE TO JOB............07 SCHOOLS.................08 3. What do you think is the most DON’T KNOW/REFUSED......00 serious issue facing New Hope NOTHING.................01 today? (DO NOT READ LIST) REDEVELOPMENT...........02 RISING CRIME............03 ________________________________ HIGH TAXES..............04 STREET MAINTENANCE......05 ________________________________ GROWTH..................06 DIVERSITY...............07 POOR SPENDING...........08 4. How would you rate the quality of EXCELLENT................1 life in New Hope -- excellent, GOOD.....................2 good, only fair, or poor? ONLY FAIR................3 POOR.....................4 DON'T KNOW/REFUSED.......5 5. How would you rate the City of EXCELLENT................1 New Hope as a place to raise GOOD.....................2 children -- excellent, good, only ONLY FAIR................3 fair or poor? POOR.....................4 DON'T KNOW/REFUSED.......5 6. And, how would you rate New Hope EXCELLENT................1 as a place to retire -- excellent, GOOD.....................2 good, only fair, or poor? ONLY FAIR................3 POOR.....................4 DON'T KNOW/REFUSED.......5 7. How would you rate the general EXCELLENT................1 sense of community among New Hope GOOD.....................2 residents -- excellent, good, only ONLY FAIR................3 fair or poor? POOR.....................4 DON'T KNOW/REFUSED.......5 8. All in all, do you think things in RIGHT DIRECTION..........1 New Hope are generally headed in WRONG TRACK..............2 the right direction, or do you DON'T KNOW/REFUSED.......3 feel things are off on the wrong track? IF “WRONG TRACK,” ASK: 9. Could you tell me why you feel that way? ________________________________________________________ ________________________________________________________ 10. As things now stand, how long LESS THAN ONE YEAR.......1 in the future do you expect to ONE TO TWO YEARS.........2 live in New Hope? TWO TO FIVE YEARS........3 SIX TO TEN YEARS.........4 OVER TEN YEARS...........5 DON'T KNOW/REFUSED.......6 IF “LESS THAN FIVE YEARS,” ASK: 11. Why do you plan to move in the next few years? ________________________________________________________ ________________________________________________________ I would like to read you a list of a few city services. For each one, please tell me whether you would rate the quality of the service as excellent, good, only fair, or poor? EXC GOO FAI POO DKR 12. Police protection? 1 2 3 4 5 13. Fire protection? 1 2 3 4 5 14. Building inspection? 1 2 3 4 5 15. Sanitary sewer service? 1 2 3 4 5 16. Accommodation and control of storm water run-off? 1 2 3 4 5 17. Animal control? 1 2 3 4 5 18. Park maintenance? 1 2 3 4 5 19. Condition of trails? 1 2 3 4 5 20. Recreational programs? 1 2 3 4 5 21. Street lighting? 1 2 3 4 5 22. Recycling service? 1 2 3 4 5 23. Taste and quality of drinking water? 1 2 3 4 5 Roadways in the City of New Hope consist of both city and county streets and state highways. The county maintains 42nd Avenue, Bass Lake Road and Winnetka Avenue, while the state maintain Highway 169. Now, for the next two city services, please consider only city-maintained street and roads. How would you rate.... EXC GOO FAI POO DKR 24. Pavement repair and patching on city streets? 1 2 3 4 5 25. Snowplowing of city streets? 1 2 3 4 5 26. When you consider the property EXCELLENT................1 taxes you pay and the quality of GOOD.....................2 city services you receive, would ONLY FAIR................3 you rate the general value of city POOR.....................4 services as excellent, good, only DON'T KNOW/REFUSED.......5 fair, or poor? 27. Would you favor or oppose an in- FAVOR....................1 crease in city property taxes, OPPOSE...................2 if it were needed to maintain DON'T KNOW/REFUSED.......3 city services at their current level? IF “OPPOSE,” ASK: 28. What services would you be DON’T KNOW/REFUSED......00 willing to see cut? NONE/CUT WASTE..........01 (DO NOT READ LIST) ADMINISTRATION..........02 PARKS/RECREATION........03 ____________________________ PUBLIC WORKS............04 In 2015, the city of New Hope changed to a street improvement plan, focusing on less expensive “mill and overlay” improvements, to improve the driving and the appearance of the street, rather than full reconstruction and utility replacement. This new approach makes it possible for the city to make improvements to ten or more miles of city streets each construction year, rather than one or two miles if the streets were fully reconstructed and the utilities were replaced. 29. Do you support or oppose this STRONGLY SUPPORT.........1 plan? (WAIT FOR RESPONSE) Do SUPPORT..................2 you feel strongly that way? OPPOSE...................3 STRONGLY OPPOSE..........4 DON’T KNOW/REFUSED.......5 IF “STRONGLY SUPPORT” OR “SUPPORT,” ASK: 30. Would you support a property YES......................1 tax increase to increase the NO.......................2 number of miles that can be DON’T KNOW/REFUSED.......3 completed during a construc- tion year? Moving on.... 31. Do you think you have adequate YES......................1 opportunities to provide input and NO.......................2 feedback about issues to the City DON'T KNOW/REFUSED.......3 of New Hope? IF "NO," ASK: 32. What additional opportunities would you like to see the City of New Hope offer residents to provide input and feedback on issues? ________________________________________________________ ________________________________________________________ 33. How much do you feel you know GREAT DEAL...............1 about the work of the Mayor and FAIR AMOUNT..............2 City Council -- a great deal, a VERY LITTLE..............3 fair amount, or very little? DON'T KNOW/REFUSED.......4 34. From what you know, do you ap- STRONGLY APPROVE.........1 prove or disapprove of the job SOMEWHAT APPROVE.........2 the Mayor and City Council are SOMEWHAT DISAPPROVE......3 doing? (WAIT FOR RESPONSE) And do STRONGLY DISAPPROVE......4 you feel strongly that way? DON'T KNOW/REFUSED.......5 35. How much first-hand contact have QUITE A LOT..............1 you had with New Hope City SOME.....................2 staff -- quite a lot, some, very VERY LITTLE..............3 little, or none at all? NONE AT ALL..............4 DON'T KNOW/REFUSED.......5 36. From your experience, how would EXCELLENT................1 you rate the job performance of GOOD.....................2 New Hope City staff – excel- ONLY FAIR................3 lent, good, only fair or poor? POOR.....................4 DON'T KNOW/REFUSED.......5 37. During the past year, have you IN-PERSON................1 visited or contacted New Hope TELEPHONE................2 City Hall in person, or on the NO.......................3 telephone? DON’T KNOW/REFUSED.......4 IF "IN-PERSON” OR “TELEPHONE," ASK: 38. On your last contact with the POLICE DEPARTMENT.......01 City, which Department did FIRE DEPARTMENT.........02 you contact -- the Police De- PUBLIC WORKS............03 partment, Fire Department, PARK AND RECREATION.....04 Public Works, Parks and BUILDING INSPECTIONS....05 Recreation, Building Inspec- PLANNING................06 tions, Planning, Finance De- ADMINISTRATION..........07 partment, General Information,FINANCE DEPARTMENT......08 Licenses and Permits or GENERAL INFORMATION.....09 Utility Billing? LICENSE PERMITS.........10 UTILITY BILLING.........11 DON'T KNOW/REFUSED......12 Thinking about your last contact with the City, for each of the following characteristics, please rate the service as excellent, good, only fair, or poor.... EXC GOO FAI POO DKR 39. Waiting time for a staff member to assist you? 1 2 3 4 5 40. Courtesy of the City Staff? 1 2 3 4 5 41. Ease of obtaining the service you needed? 1 2 3 4 5 42. Have you visited the new City Hall YES......................1 since it has opened in _____? NO.......................2 DON’T KNOW/REFUSED.......3 IF “YES,” ASK: 43. How would you rate the ap- EXCELLENT................1 pearance of the new City GOOD.....................2 Hall --- excellent, good, ONLY FAIR................3 only fair or poor? POOR.....................4 DON’T KNOW/REFUSED.......5 Thinking about your neighborhood for a moment.... 44. How would you rate the overall EXCELLENT................1 general appearance of your nei- GOOD.....................2 ghborhood -- excellent, good, only ONLY FAIR................3 fair, or poor? POOR.....................4 DON'T KNOW/REFUSED.......5 IF "ONLY FAIR" OR "POOR," ASK: 45. Why do you feel that way? ________________________________________________________ ________________________________________________________ 46. Do you feel the City is too tough, TOO TOUGH................1 about right, or not tough enough ABOUT RIGHT..............2 in enforcing the City Code on such NOT TOUGH ENOUGH.........3 nuisances as animal control, gar- DON’T KNOW/REFUSED.......4 bage disposal, junk cars, messy yards, and noise? IF "TOO TOUGH” OR "NOT TOUGH ENOUGH," ASK: 47. Could you tell me one or two reasons why you feel that way? ________________________________________________________ ________________________________________________________ I would like to read you a list of characteristics of a community. For each one, please tell me if you think New Hope currently has too many or too much, too few or too little, or about the right amount. (ROTATE LIST) MANY FEW/ ABOUT D.K./ MUCH LITT RIGHT REF. 48. Apartments? 1 2 3 4 49. Starter homes? 1 2 3 4 50. Move-up housing? 1 2 3 4 51. Condominiums and townhouses? 1 2 3 4 52. Affordable housing, defined by the Metropolitan Council as a single family home costing less than $177,500? 1 2 3 4 53. Assisted living for seniors? 1 2 3 4 54. Nursing homes? 1 2 3 4 55. One-level housing for seniors maintained by an association? 1 2 3 4 56. Parks and open spaces? 1 2 3 4 57. Trails and bikeways? 1 2 3 4 58. Service and retail establishments? 1 2 3 4 59. Entertainment opportunities? 1 2 3 4 60. Fine dining restaurants? 1 2 3 4 61. Family sit-down restaurants? 1 2 3 4 62. Are there any types of development you would like to see in the city? (IF "YES," ASK:) What are they? (PROBE) _____________________________________________________________ _____________________________________________________________ 63. Are there any types of development you would strongly op- pose? (PROBE) _____________________________________________________________ _____________________________________________________________ As the City of New Hope continues development and redevelop- ment.... 64. Do you support or oppose the City STRONGLY SUPPORT.........1 providing financial incentives to SUPPORT..................2 attract specific types of develop- OPPOSE...................3 ment? (WAIT FOR RESPONSE) Do you STRONGLY OPPOSE..........4 feel strongly that way? DON'T KNOW/REFUSED.......5 Continuing.... The City of New Hope has again started to purchase deteriorating and blighted properties, demolish them and resell the lots for new home construction. 65. Do you favor or oppose the City STRONGLY FAVOR...........1 purchasing deteriorating and FAVOR....................2 blighted properties for redevelop- OPPOSE...................3 ment? (WAIT FOR RESPONSE) Do you STRONGLY OPPOSE..........4 feel strongly that way? DON'T KNOW/REFUSED.......5 66. Have you done any remodeling or YES......................1 home improvements in the past five NO.......................2 years? DON'T KNOW/REFUSED.......3 IF "YES," ASK: 67. What remodeling or home im- DON’T KNOW/REFUSED......00 provements have you under- KITCHEN.................01 taken? BATHROOM................02 FINISHED BASEMENT.......03 WINDOWS/DOORS...........04 ROOF....................05 DECK/LANDSCAPING........06 INSULATION..............07 SIDING..................08 Moving on... 68. During the past two years, has INCREASED................1 crime increased, decreased, or DECREASED................2 remained about the same in your REMAINED ABOUT SAME......3 area of the city? DON’T KNOW/REFUSED.......4 69. Do you generally feel safe YES......................1 walking in your neighborhood alone NO.......................2 at night? DON'T KNOW/REFUSED.......3 IF "NO," ASK: 70. In which areas do you not feel safe? ___________________________________________________________ 71. What makes you feel unsafe? ___________________________________________________________ 72. During the past twelve months, YES......................1 were you or a member of your NO.......................2 household been the victim of a DON’T KNOW/REFUSED.......3 crime in New Hope? 73. Are you a member of a Neighborhood YES......................1 Watch? NO.......................2 DON’T KNOW/REFUSED.......3 I would like to read you a short list of public safety concerns. 74. Please tell me which one you consider to be the greatest concern in New Hope? If you feel that none of these problems are serious in New Hope, just say so. (ROTATE AND READ LIST) VIOLENT CRIME...............................01 TRAFFIC SPEEDING............................02 DRUGS.......................................03 YOUTH CRIMES AND VANDALISM..................04 BUSINESS CRIMES, SUCH AS SHOPLIFTING AND CHECK FRAUD........................05 RESIDENTIAL CRIMES, SUCH AS BURGLARY AND THEFT..............................06 IDENTITY THEFT..............................07 ALL EQUALLY.................................08 NONE OF THE ABOVE...........................09 DON’T KNOW/REFUSED..........................10 75. Is speeding in your neighborhood YES......................1 a serious traffic problem? NO.......................2 DON’T KNOW/REFUSED.......3 76. Are stop sign and traffic signal YES......................1 violations a serious problem in NO.......................2 your neighborhood? DON’T KNOW/REFUSED.......3 Continuing.... 77. Do you leave the City of New Hope YES......................1 on a regular or daily basis to go NO.......................2 to work? NOT EMPLOYED/RETIRED.....3 DON'T KNOW/REFUSED.......4 IF "YES," ASK: 78. In what city is your job DON’T KNOW/REFUSED......00 located? MINNEAPOLIS.............01 (DO NOT READ LIST) SAINT PAUL..............02 MINNETONKA..............03 ____________________________ PLYMOUTH................04 MAPLE GROVE.............05 BLOOMINGTON.............06 CRYSTAL.................07 GOLDEN VALLEY...........08 HOPKINS.................09 79. How many minutes does it take FIVE MINUTES OR LESS.....1 you to get to work? SIX TO TEN MINUTES.......2 11 TO 15 MINUTES.........3 16 TO 20 MINUTES.........4 21 TO 25 MINUTES.........5 26 TO 30 MINUTES.........6 OVER 30 MINUTES..........7 DON'T KNOW/REFUSED.......8 80. How would you rate the ease EXCELLENT................1 of getting to and from work GOOD.....................2 -- excellent, good, only fair ONLY FAIR................3 or poor? POOR.....................4 DON'T KNOW/REFUSED.......5 81. Do you or anyone in your YES......................1 household ride public transit NO.......................2 on a regular basis? DON’T KNOW/REFUSED.......3 IF “NO,” ASK: 82. Why don’t you use public DON’T KNOW/REFUSED......00 transit? NEED CAR................01 (DO NOT READ LIST) PREFER TO DRIVE.........02 UNSAFE..................03 ______________________ INCONVENIENT............04 DOESN’T GO WHERE NEED...05 83. How would you rate the ease of EXCELLENT................1 getting from place to place within GOOD.....................2 the City of New Hope – excellent, ONLY FAIR................3 good, only fair or poor? POOR.....................4 DON'T KNOW/REFUSED.......5 Turning to parks and recreation.... 84. How would you rate park and rec- EXCELLENT................1 reation facilities in New Hope GOOD.....................2 – excellent, good, only fair or ONLY FAIR................3 or poor? POOR.....................4 DON’T KNOW/REFUSED.......5 The New Hope Park and Recreation system is composed of larger community parks and smaller neighborhood parks, community ballfields, the Ice Arena, New Hope Community Gyms, the Golf Course and trails. For each of the following facilities, first, tell me if you or members of your household have used it during the past year. Then, for those you have used, please rate them as excellent, good, only fair or poor. If you have no opinion, just say so.... NOT EXC GOO FAI POO DKR 85. City parks? 1 2 3 4 5 6 86. Community ballfields? 1 2 3 4 5 6 87. New Hope Ice Arena? 1 2 3 4 5 6 88. New Hope Community Gyms? 1 2 3 4 5 6 89. New Hope Village Golf Course? 1 2 3 4 5 6 90. Trails? 1 2 3 4 5 6 91. Have you or members of your house- YES......................1 hold participated in any city NO.......................2 sponsored recreational programs DON'T KNOW/REFUSED.......3 during the past year? IF "YES," ASK: 92. Which ones? DON’T KNOW/REFUSED......00 (DO NOT READ LIST) BASEBALL/SOFTBALL.......01 ADULT SPORTS............02 ____________________________ YOUTH SPORTS............03 YOUTH PROGRAMS..........04 ____________________________ ADULT TRIPS.............05 ADULT PROGRAMS..........06 93. Were you satisfied or dis- SATISFIED................1 satisfied with your exper- DISSATISFIED.............2 ience? DON'T KNOW/REFUSED.......3 94. Does the current mix of recrea- YES......................1 tional programming in the city NO.......................2 adequately meet the needs of your DON’T KNOW/REFUSED.......3 household? IF “NO,” ASK: 95. What additional recreational programs would you like to see offered? ________________________________________________________ ________________________________________________________ Moving on.... 96. What is your primary source of in- DON’T KNOW/REFUSED......00 formation about city government NOTHING.................01 and its activities? CITY NEWSLETTER.........02 (DO NOT READ LIST) LOCAL NEWSPAPER.........03 CABLE TELEVISION........04 ________________________________ CITY WEBSITE............05 WORD OF MOUTH...........06 ________________________________ STAR TRIBUNE............07 PIPELINE INSERT.........08 97. How would you prefer to receive DON’T KNOW/REFUSED......00 information from the city? NOTHING.................01 (DO NOT READ LIST) CITY NEWSLETTER.........02 LOCAL NEWSPAPER.........03 ________________________________ CABLE TELEVISION........04 CITY WEBSITE............05 ________________________________ WORD OF MOUTH...........06 STAR TRIBUNE............07 E-MAIL..................08 PIPELINE INSERT.........09 The City publishes a quarterly newsletter, “In Touch,” which is mailed to all residents. 98. Do you receive and regularly read NO.......................1 the City newsletter? (IF “YES,” YES/EXCELLENT............2 ASK:) How would you evaluate the YES/GOOD.................3 newsletter overall – excellent, YES/ONLY FAIR............4 good, only fair or poor? YES/POOR.................5 DON’T KNOW/REFUSED.......6 99. How would you prefer to receive ELECTRONICALLY...........1 the city’s newsletter – only elec- PRINT....................2 tronically, only in print or both? BOTH.....................3 DON’T KNOW/REFUSED.......4 The City publishes a monthly news brief in utility bills, called “In the Pipeline.” 100. Do you receive and regularly read NO.......................1 “In the Pipeline”? (IF “YES,” YES/EXCELLENT............2 ASK:) How would you evaluate the YES/GOOD.................3 news brief overall – excellent, YES/ONLY FAIR............4 good, only fair or poor? YES/POOR.................5 DON’T KNOW/REFUSED.......6 101. Does your household currently sub- CABLE....................1 scribe to cable television, satel- SATELLITE................2 lite television or neither? NEITHER..................3 DON’T KNOW/REFUSED.......4 IF "CABLE," ASK: As you may know, the City currently cablecasts City Council and Planning Commission meetings. 102. How often do you watch City FREQUENTLY...............1 Council or Planning Commis- OCCASIONALLY.............2 sion meetings -- frequently, RARELY...................3 occasionally, rarely, or NEVER....................4 never? DON'T KNOW/REFUSED.......5 103. Have you accessed the City's web- YES......................1 site? NO.......................2 DON'T KNOW/REFUSED.......3 IF "YES," ASK: 104. Were you able to find what YES......................1 you were looking for? NO.......................2 DON'T KNOW/REFUSED.......3 105. What information were you looking for? ________________________________________________________ ________________________________________________________ The city webstreams its City Council and other public meetings on its website. Meetings are archived and can also be viewed anytime after their original airing. 106. Have you ever viewed meetings YES......................1 from the city's website? NO.......................2 DON'T KNOW/REFUSED.......3 107. How interested would you be VERY INTERESTED..........1 in subscribing to receive SOMEWHAT INTERESTED......2 e-mails containing city in- NOT TOO INTERESTED.......3 formation and news – very in- NOT AT ALL INTERESTED....4 terested, somewhat interested,DON’T KNOW/REFUSED.......5 not too interested or not at all interested? I would like to ask you about social media sources. For each one, tell me if you currently use that source of information; then, for each you currently use, tell me if you would be likely or unlikely to use it to obtain information about the City of New Hope. NOT USE USE DK/ USE LIK NLK REF 108. Facebook? 1 2 3 4 109. Twitter? 1 2 3 4 110. Next Door? 1 2 3 4 111. How would you rate the City's EXCELLENT................1 overall performance in communicat- GOOD.....................2 ing key local issues to residents ONLY FAIR................3 in its publications, website, POOR.....................4 mailings, and on cable television DON'T KNOW/REFUSED.......5 -- excellent, good, only fair, or poor? Now, just a few more questions for demographic purposes.... Could you please tell me how many people in each of the following age groups live in your household. Let's start oldest to young- est.... 112. First, persons 65 or over? 0........................0 1........................1 2 OR MORE................2 113. Adults under 65? 0........................0 1........................1 2........................2 3 OR MORE................3 114. School-aged children or pre- 0........................0 schoolers? 1........................1 2........................2 3 OR MORE................3 115. Do you own or rent your present OWN......................1 residence? RENT.....................2 DON'T KNOW/REFUSED.......3 116. What is your age, please? 18-24....................1 25-34....................2 35-44....................3 45-54....................4 55-64....................5 65 AND OVER..............6 117. Which of the following categories WHITE....................1 represents your ethnicity -- AFRICAN-AMERICAN.........2 White, African-American, Hispanic- HISPANIC-LATINO..........3 Latino, Asian-Pacific Islander, ASIAN-PACIFIC ISLANDE....4 Native American, or something NATIVE AMERICAN..........5 else? (IF "SOMETHING ELSE," ASK:) SOMETHING ELSE...........6 What would that be? MIXED/BI-RACIAL..........7 DON'T KNOW...............8 REFUSED..................9 118. What is the primary language REFUSED.................00 spoken in your home? ENGLISH.................01 SPANISH.................02 ________________________________ 119. Does anyone in this household have YES......................1 a physical limitation that makes NO.......................2 it difficult to access City ser- DON’T KNOW/REFUSED.......3 vices? And now, for one final question, keeping in mind that your answers are held strictly confidential.... 120. Is your pre-tax yearly household UNDER $35,000............1 income over or under $50,000? $35,000-$50,000..........2 IF "OVER," ASK: $50,001-$75,000..........3 Is it over $75,000? (IF “YES,” $75,000-$100,000.........4 ASK:) Is it over $100,000? OVER $100,000............5 IF "UNDER," ASK: DON'T KNOW/REFUSED.......6 Is it under $35,000? Thank you for your time. Good-bye. 121. Gender MALE.....................1 FEMALE...................2 122. ZONE PRECINCT 1...............1 PRECINCT 2...............2 PRECINCT 3...............3 PRECINCT 4...............4 PRECINCT 5...............5 PRECINCT 6...............6 PRECINCT 7...............7 PRECINCT 8...............8 New Hope Values and Vision City Mission Strong local government that is proactive in responding to the community needs and issues by delivering quality public service to all city residents, businesses, property owners, and organizations in a prudent and e cient manner. Values Excellence and Quality in the Delivery of Services We believe that service to the public is our reason for being and strive to deliver quality services in a highly professional and cost-e ective manner. Fiscal Responsibility We believe that ﬁ scal responsibility and the prudent stewardship of public funds and city assets is essential if residents are to have conﬁ dence in government. Ethics, Integrity and Professionalism We believe that ethics, integrity, and professionalism are the foundation blocks of public trust and conﬁ dence and that all meaningful relationships are built on these values. Respect for the Individual We believe in the uniqueness of every individual, and welcome, appreciate, and respect diversity and the di ering of opinions. Open, Honest, and Respectful Communication We believe that open, honest, and respectful communication is essential for an informed and involved citizenry and to foster a positive environment for those interacting with our city. Cooperation and Teamwork We believe that the public is best served when all work cooperatively. Visionary Leadership and Planning We believe that the very essence of leadership is to be responsive to current goals and needs, and visionary in planning for the future. Vision e city is a great place to grow as a family, individual, or business. All within our city are safe and secure. Essential services will be those that promote a safe and healthy environment for all residents. Essential services and programs will be enhanced and streamlined, and will be provided in an economical manner and with measurable results. e city views residents as its greatest asset and seeks their input and participation. e city will meet the communication needs of citizens, elected o cials, and city sta . Strategic Goals e city will maintain and improve its infrastructure (water distribution, storm water, sewer, roads, parks, lighting, and city facilities). e city will use frugal spending and resourceful ﬁ nancial management to maintain its ﬁ scal health. e city will encourage maintenance, redevelopment, and reinvestment of existing properties to improve or enhance its tax base. e city will provide core services with a professional sta who are equipped with the necessary tools and equipment and given necessary direction. e city will facilitate and improve communications to promote e ective intergovernmental cooperation between sta , citizens, and Council. Adopted by the New Hope City Council, August 2006 Reaffirmed by the New Hope City Council, February 2020 I:\RFA\POLICE\2021 Info\Work Sessions\11.3 Q WS ‐ Body Worn Camera Purchase 021621.docx Request for Action February 16, 2021 Approved by: Kirk McDonald, City Manager Originating Department: Police By: Tim Hoyt, Director of Police Agenda Title Discuss implementation of police department’s body worn cameras (BWC). Requested Action Staff is requesting discussion on the implementation of the BWC program, and on purchasing 18 single V300 BWC and 17 4RE In‐Car video systems which include an additional 17 BWC. Policy/Past Practice Staff is responsible for presenting information to the council regarding projects, programs or requested actions. Background The New Hope Police Department has had previous studies and proposals brought before the New Hope City council regarding the implementation and purchase of BWC. The BWC program is a vital component in ensuring that the New Hope Police Department is establishing a culture of transparency and accountability in order to build public trust and legitimacy. Because of the unanticipated rise in civil unrest and violence because of incidents all over the nation, and the fact that multiple officers may need to respond to different areas of the metro at the same time, I feel the purchase of all the BWC (35) is imperative to ensuring that transparency and accountability remains intact. An example of this is when the majority of the department was on duty during the civil unrest because of the death of George Floyd in 2020, and 17 BWC would not have been enough to ensure every officer was wearing a camera. The following is the projected timeline for the implementation of the BWC: 02/16‐ Present proposed plan to New Hope council at work session. 02/17‐ Policy and procedures sent to all members of the human rights commission (HRC). 02/17‐ Media release outlining opportunity for public comments via council and email. 02/18‐ Policy and procedures posted on the city website. 03/01‐ Discussion with HRC w/ comments documented in minutes. 03/08‐ Opportunity for public comment at New Hope City Council meeting. 03/08‐06/01 Equipment delivery and set up of BWC system at police department. 06/01‐ Pilot program for BWC implemented. 08/01‐ Implementation of BWC program. Agenda Section Work Session Item Number 11.3 Request for Action, Page 2 Funding The purchase of 35 BWC and 17 squad camera systems is projected at $179,000 (per the attached quote). This quote includes the WatchGuard unlimited cloud storage. Installation of in car squad camera equipment will be done by Action Radio at a cost of $1,400/car, or $24,000 total. In the 2021 budgeting process, the city council approved a CIP item for the purchase of 17 BWC and 17 squad camera systems in the amount of $156,000 from the IT Reserve Fund. The original plan was a two‐year phased plan and staff is now recommending we buy all 35 BWC and 17 squad camera systems in 2021. The additional funds ($47,000) for this project will be covered by the projected savings of over $300,000 in gross wages due to staffing transitions. Attachments  2021 Watch Guard Quote  Power Point 4RE/VISTA Price Quote 415 E. Exchange Parkway • Allen, TX • 75002 Toll Free (800) 605-6734 • Main (972) 423-9777 • Fax (972) 423-9778 www.WatchGuardVideo.com Page 1 of 3 CUSTOMER:New Hope Police Department ISSUED: 1/29/2021 1:34 PM EXPIRATION: 4/30/2021 5:00 AM , ,, ,,, TOTAL PROJECT ESTIMATED AT: $178,833.00 ATTENTION:Sgt. Dave Johnson SALES CONTACT: Steve Doble PHONE:763-531-5170 DIRECT: 612-306-8241 E-MAIL: E-MAIL: steve.doble@motorolasolutions.com V300 Proposal VISTA HD Cameras and Options Part Number Detail Qty Direct Discount Total Price VIS-300-BWC-001 V300, Body Worn Camera, 1080P, WiFi/Bluetooth with Removable Battery 18.00 $995.00 $50.00 $17,010.00 VIS-300-CHG-001 V300, USB Dock, D300, Desktop Charge/Upload Kit Incl. Power and USB Cables 5.00 $95.00 $95.00 $0.00 VIS-300-BAT-RMV V300, Battery, Removable and Rechargable, 3.8V, 4180mAh 12.00 $99.00 $10.00 $1,068.00 4RE-STD-GPS-RV2 V300 and 4RE System Bundle. Includes 4RE Standard DVR Camera System with integrated 200GB automotive grade hard drive, ZSL camera, 16GB USB removable thumb drive, rear facing cabin camera, GPS, hardware, cabling and your choice of mounting bracket. It will also include the V300 Continuous Use Wearable Camera with 12 hours continuous HD recording, one camera mount, 128 GB of storage, Wi-Fi docking base, Power over Ethernet Smart Switch 17.00 $5,550.00 $200.00 $90,950.00 VISTA HD Warranties Part Number Detail Qty Direct Discount Total Price WAR-300-CAM-1ST Warranty, V300 1st Year (Months 1-12) Included 35.00 $0.00 $0.00 $0.00 4RE Hardware Warranties Part Number Detail Qty Direct Discount Total Price WAR-4RE-CAR-1ST Warranty, 4RE, In-Car, 1st Year (Months 1-12)17.00 $0.00 $0.00 $0.00 WAR-4RE-CAR-2ND Warranty, 4RE, In-Car, 2nd Year (Months 13- 24)17.00 $100.00 $100.00 $0.00 WAR-4RE-CAR-3RD Warranty, 4RE, In-Car, 3rd Year (Months 25-36)17.00 $200.00 $200.00 $0.00 WAR-4RE-CAR-4TH Warranty, 4RE, In-Car, 4th Year (Months 37-48)17.00 $325.00 $0.00 $5,525.00 WAR-4RE-CAR-5TH Warranty, 4RE, In-Car, 5th Year (Months 49-60)17.00 $450.00 $0.00 $7,650.00 Shipping and Handling 4RE/VISTA Price Quote 415 E. Exchange Parkway • Allen, TX • 75002 Toll Free (800) 605-6734 • Main (972) 423-9777 • Fax (972) 423-9778 www.WatchGuardVideo.com Page 2 of 3 Part Number Detail Qty Direct Discount Total Price Freight Shipping/Handling and Processing Charges 1.00 $950.00 $950.00 $0.00 $122,203.00 4RE and VISTA Proposal 4RE In-Car System and Options Part Number Detail Qty Direct Discount Total Price CAM-4RE-PAN-NHD Additional Front Camera, 4RE, HD Panoramic 17.00 $200.00 $0.00 $3,400.00 Wireless Video Transfer and Networking Options Part Number Detail Qty Direct Discount Total Price 4RE-WRL-KIT-101 MikroTik Configured Wireless Kit, 4RE In-Car 802.11n (Radio, Antenna, PoE, 2-10' Ethernet Cables) 17.00 $200.00 $0.00 $3,400.00 WAP-MIK-CON-802 WiFi Access Point, Configured, MikroTik, 802.11n, 5GHz, SXT, AP 2.00 $250.00 $0.00 $500.00 Additional Software and Licensing Part Number Detail Qty Direct Discount Total Price KEY-WGV-RED-001 Software, REDACTIVE(sm) , Single User License, Rev 3.0 1.00 $4,995.00 $0.00 $4,995.00 WAR-WGR-MNT-3YR REDACTIVE(sm), Software Support & Maintenance, 3-Year Bundle 1.00 $2,795.00 $280.00 $2,515.00 WatchGuard Video Technical Services Part Number Detail Qty Direct Discount Total Price BRK-DV1-MIC-100 V300 Transfer Station II KIt., Includes Power & AC Cables, Lables and Docs 4.00 $1,495.00 $75.00 $5,680.00 Shipping and Handling Part Number Detail Qty Direct Discount Total Price Freight Shipping/Handling and Processing Charges 1.00 $0.00 $0.00 $0.00 $20,490.00 Technical Services Calculator WatchGuard Video Technical Services Part Number Detail Qty Direct Discount Total Price SVC-4RE-ONS-400 Tier 1 Onsite Installation. Includes Project Coordination, One Pre-Deployment IT Call, Provisioning of ELC and Azure AD, Install OS and SQL (if Purchased from WatchGuard), Limited EL Client Installations, Limited Configuring of 4RE Units, Limited MDC App Installations, Interview Room Configuration, Limited Configuration of Body Worn Cameras, Full Testing of WatchGaurd Systems, Installation of Evidence Library, Training of Officer and Admin Staff, Limited Vehicle Install Inspections, Vendor Management, Supp 1.00 $5,000.00 $2,500.00 $2,500.00 $2,500.00 EvidenceLibrary.com 4RE/VISTA Price Quote 415 E. Exchange Parkway • Allen, TX • 75002 Toll Free (800) 605-6734 • Main (972) 423-9777 • Fax (972) 423-9778 www.WatchGuardVideo.com Page 3 of 3 Evidence Library 4 Web Software and Licensing Part Number Detail Qty Direct Discount Total Price ELC-SAH-UNL-ASD Evidencelibrary.com, Software and Hosting, Unlimited Assigned, Annually per device 35.00 $495.00 $0.00 $17,325.00 Server Hardware and Software Part Number Detail Qty Direct Discount Total Price HDW-UPL-SRV-501 Server, Upload Appliance, 1U, EvidenceLibrary.com, 60 Concurrent Devices, 5 Year Warranty 1.00 $4,500.00 $0.00 $4,500.00 $21,825.00 EvidenceLibrary.com Evidence Library 4 Web Software and Licensing Part Number Detail Qty Direct Discount Total Price ELC-SAH-UNL-SHD Evidencelibrary.com, Software and Hosting, Unlimited Shared, Annually per device 17.00 $695.00 $0.00 $11,815.00 $11,815.00 Total Estimated Tax, may vary from State to State $0.00 Configuration Discounts $14,025.00 Additional Quote Discount $0.00 Total Amount $178,833.00 NOTE: This is only an estimate for 4RE & VISTA related hardware, software and WG Technical Services. Actual costs related to a turn-key operation requires more detailed discussion and analysis, which will define actual back-office costs and any costs associated with configuration, support and installation. Please contact your sales representative for more details. Title and risk of loss for the Equipment will pass to Customer upon shipment by Motorola, notwithstanding any other terms and conditions. To accept this quotation, sign, date and return with Purchase Order: _______________________________ DATE: _______________ NEW HOPE POLICE DEPARTMENTBODY CAMERA & DVR SQUAD CAMERA ACTION PLAN WATCH GUARD V300 BODY WORN CAMERA, 1080P WIFI/BLUETOOTH W/ REMOVABLE BATTERYTHIS CAMERA HAS A RUGGED EXTERIOR, BATTERY LIFE UP TO 12 HOURS EACH V300 COMES WITH WEARABLE CAMERA MOUNT, 128 GB OF STORAGE, WI-FIDOCKING BASEThe Price per unit (18):$995.00Discount: $50.00Totaling: $17,010 WATCHGUARD 4RE IN-CAR CAMERA EACH BUNDLED UNIT (17) INCLUDES 4RE IN CAR CAMERA, MOUNTING BRACKET, V300 BWC, MOUNT, DOCKING BASEThe price per unit:$5,550Discount $200Totaling: $90,950 WATCH GUARD V300 & 4RE DEMO POLICY AND PROCEDURES(BASICALLY TAKEN FROM MODEL POLICY P.O.S.T & LMC)It is the policy of this department to authorize the use of department-issued BWC’s by personnel while engaged in official duties. The use of BWC is intended to support and enhance the mission of the New Hope Police Department by accurately capturing contacts between department personnel and the public. GENERAL GUIDELINE FOR RECORDINGOfficers should activate BWCs any time the user believes it would be appropriate or valuable to record an incident. Officers shall activate their BWCs when responding to all calls for service and field generated activities, including Terrystops (briefly detain on reasonable suspicion) of motorists or pedestrians, arrests, searches, suspect interviews and interrogations, prisoner transports, and during any police/citizen contact that becomes or is anticipated to be adversarial. WHEN DO YOU TURN ON/OFF THE BWC OFF?Officers have discretion to record or not record general citizen contacts of a non-adversarial nature. Officers shall not record encounters with undercover officers or informants. Once activated, the BWC should continue recording until the conclusion of the incident or encounter, or until it becomes apparent that additional recording is unlikely to capture information having evidentiary value. The supervisor having charge of a scene may likewise direct the discontinuance of recording when further recording is unlikely to capture additional information having evidentiary value. REQUIRED PUBLIC HEARING ON BWC & POLICY (TRANSPARENCY)Pursuant to Minn. Stat. 626.8473, Subd. 2, New Hope Police Department will allow for public comment before implementation of its new BWC Program & Policy by posting it on our website and allowing comment by mail & email. The policy will also be shared with the HRC and the Chief will ask for comments from the board on March 1st.Also, the council will be asked to allow public comment concerning the BWC program at the March 8th council meeting. Original Quote 06/05/2020:17-Total Body Worn Cameras $156,00017-4RE In-Car CamerasSoftware and LicensingWarrantiesShipping & HandlingAdditional In Car SystemWireless Video Transfer & Networking OptionsSoftware & LicensingVideo Technical ServicesServer Hardware & OptionsIn-Car Camera Install (Action Radio) $24,000_______________________________________________$180,000 -this does not take into account LOGIS costsLatest Quote 01/29/2021:35-Total Body Worn Camera $179,00017-4RE In-Car CamerasSoftware and LicensingWarrantiesShipping & HandlingAdditional In Car SystemWireless Video Transfer & Networking OptionsSoftware & LicensingVideo Technical ServicesEvidenceLibrary.com (Unlimited software Hosting)In-Car Camera Install (Action Radio) $24,000_______________________________________________$203,000Originally, the BWC Program was a 2-year phased process. The police department was allotted $156K in the 2021 Budget (17 BWC & 17 In-Car Camera Systems). This would require the purchase of 18 additional BWC in 2022. The additional funds ($47,000) for this project will be covered by the projected savings of over $300,000 in gross wages due to staffing transitions. PROJECTED ANNUAL COSTEvidence Library.com, Software and Hosting for 35 BWC $17,325Server, Upload Appliance for up to 60 Devices $4,500Software & Licensing Unlimited $11,815-----------$33,640**Unknown Required Biennial Audit Cost I:\RFA\HR & Admin Svcs\Human Resources\2021\02162021 Worksession\Q Police Administrative Specialist.docx Request for Action February 16, 2021 Approved by: Kirk McDonald, City Manager Originating Department: HR & Admin Services By: Rich Johnson, Director of HR & Admin. Services Agenda Title Discussion regarding vacant administrative positions in the police department. Requested Action Staff would like to discuss with the city council two current administrative vacancies in the police department. The crime analyst/prevention specialist position which has been vacant since September, 2020 and the administrative specialist position which has been vacant since January, 2017. Policy/Past Practice Whenever a vacancy occurs, staff reviews the needs of the department prior to filling the position. When the crime analyst/prevention specialist resigned in mid-2020, staff discussed the needs of the department and how best to move forward. With the retirement of Chief Fournier as well as many other transitions in the police department, this decision has been on hold until now. Background Up until January, 2017, the police department employed an administrative specialist who assisted the department with a multitude of administrative tasks. When this position was vacated in January, 2017 it was not filled with the intention of having some of these duties assumed by the crime analyst/prevention specialist which would be hired mid-2017. Although some of the duties historically performed by the administrative specialist were performed by the crime analyst/prevention specialist, the majority of these duties fell to other members of the police department. In working with Chief Hoyt and his staff, staff believes it is in the department’s best interest to bring an administrative specialist back into the department and to not fill the crime analyst/prevention specialist position at this time. Both of these positions are non-exempt. The crime analyst/prevention specialist is in grade 12 and the administrative specialist is in grade 8. By hiring an administrative specialist rather than a crime analyst/prevention specialist, the city will realize a savings. It is important to note that the sworn crime prevention/community relations officer position has been revamped and the person assigned to it will be performing many of the duties which were previously performed by the civilian crime analyst/prevention specialist. Staff would also like to share with council the current status of staffing of sworn personnel in the police department. As you are aware, in 2020, six sworn positions were vacated, resulting in an internal promotion to chief, two internal promotions to sergeant, resulting in six vacant police officer positions. In 2020, one police officer was hired and thus far in 2021, three police officers have been hired (two of them started today!) leaving two police officer vacancies to be filled. One will likely be filled in May, and one will be filled this summer to replace the New Hope officer that is scheduled to become the 2nd school resource officer at Cooper High School this fall. There is also the possibility additional retirement(s) could take place in 2021 by sworn officers. Agenda Section Work Session Item Number 11.4 Funding Although the administrative specialist position was not included in the proposed 2021 budget, the crime analyst/prevention specialist was and it will not be replaced at this time, resulting in a savings to budget in 2021. There is also sufficient funding available in the 2021 police budget to fill all of the vacancies discussed above. I:\RFA\POLICE\2021 Info\Work Sessions\11.5 Q RFA‐ tip411 WS 21621.docx Request for Action February 16, 2021 Approved by: Kirk McDonald, City Manager Originating Department: Police By: Tim Hoyt, Director of Police Agenda Title Discussion Regarding Launch of tip411 Community Engagement Tool Requested Action Staff requests to discuss the launch of the police departmentʹs tip411 community engagement tool. Policy/Past Practice The Council frequently supports conversation on the uses of new technology, especially if that technology improves city departmentsʹ efficiency and effectiveness. Background Building trust and opening communication lines between the community and police department are crucial now more than ever. tip411 is a custom, agency‐branded application that builds trust and provides transparency to community members by enabling two‐way anonymous tip submission through text, email, weblinks, or social media. tip411 also allows administrators to send community alerts through the app, email, text and social media. Attachment  tip411 brochure Agenda Section Work Session Item Number 11.5