Performance Measurement Report & SMART Goals 2019PERFORMANCE MEASUREMENT REPORT
& SMART GOALS
CITY OF NEW HOPE, MINNESOTA
SEPTEMBER 1, 2019
In an effort to better measure and continually improve overall levels of service and quality of
life, the city of New Hope developed the Performance Measurement Report and SMART goals
document. The Performance Measurement Report compares top tier indicators, which capture
the state of the city, while SMART goals track Specific, Measurable, Achievable, Realistic, and
Timely objectives set forth by department heads.
TABLE OF CONTENTS
OVERVIEW & HISTORY............................................................................................................................3
PERFORMANCE MEASUREMENT REPORT............................................................................................4
COMMUNITY SAFETY & SECURITY.............................................................................................................5
PUBLIC SERVICE DELIVERY & COMMUNITY SUSTAINABILITY...............................................................10
GENERAL GOVERNMENT INFRASTRUCTURE CONDITION....................................................................14
ATTRACTIVE, HIGH QUALITY NEIGHBORHOODS & BUSINESS DISTRICTS .........................................20
PUBLIC COMMUNICATION & COMMUNITY INVOLVEMENT.................................................................24
COMPARATIVE ANALYSIS TO SIMILAR CITIES.........................................................................................26
SMART GOALS.......................................................................................................................................27
GENERAL FUND.........................................................................................................................................28
PUBLIC SAFETY ..........................................................................................................................................31
STREETS......................................................................................................................................................35
SPECIAL REVENUE FUND..........................................................................................................................36
CAPITAL PROJECTS FUND.........................................................................................................................37
ENTERPRISE FUNDS...................................................................................................................................38
INTERNAL SERVICE FUNDS.......................................................................................................................40
PAGE 2
OVERVIEW & HISTORY
CITY OF NEW HOPE OVERVIEW & HISTORY
LOCATION
The city of New Hope is a suburb located northwest
of Minneapolis with strong neighborhoods, an
abundance of parks and recreational opportunities,
excellent schools, and great shopping nearby. The
city has easy access to the entire Twin Cities area
with major arterials of Highway 169, Highway 100,
Interstate 694, and Interstate 394 all nearby.
POPULATION (2010 CENSUS)SIZE/AREA YEAR FORMED
20,339 5.1 square miles 1953
BUSINESSES JOBS SHOPPING CENTERS
480 11,080 5
SCHOOL DISTRICT SCHOOLS PARKS/ACREAGE
Robbinsdale Area (281)5 18/200
HISTORY
In the early 1900s, New Hope was a farming-rich
community. The area was settled as part of Crystal
Lake Township and became the home for many
family farms. As housing developments spread west
from Minneapolis in the 1930s, the residents of Crystal Lake Township began the movement to
incorporate the township. In 1936, the city of Crystal was incorporated. Forming a city, though,
was not supported by all residents in the township. The rural residents in the western half of
the township broke away from the city of Crystal and formed their own township. The resistant
residents, mostly farmers, were unhappy about paying taxes for projects such as street lighting
and sanitary sewer. The name the farmers selected for their new township was a reflection of
the time, New Hope.
Many residents along the New Hope-Crystal border formed groups and requested to be
annexed by Crystal in order to receive what were the most modern city services at the time.
Others, however, were happy to be part of New Hope township and remained separate from
Crystal. Therefore, pockets of New Hope residents were created along the eastern boundary.
By the early 1950s, the rapidly developing township of New Hope chose the fate it had eluded
just over 15 years earlier. In 1953, New Hope incorporated as a city to prevent losing more of
its land and residents to Crystal via annexation. This move was again opposed by the farming
community of New Hope, but housing developments between 1936 and 1953 had made farmers
a minority in New Hope.
When the township was incorporated, it had 600 residents. The city grew rapidly and was home
to over 2,500 people by 1958. This rapid population growth continued through the 1960s, and by
1971, there were 24,000 residents in New Hope. The population of the community has declined
slightly since 1971.
PAGE 3
PERFORMANCE MEASUREMENT REPORT
The city of New Hope Performance Measurement Report is a cumulative summary report
compiled from various sources, primarily the City Services Survey, an annual paper and
web-based survey, and the Morris Leatherman Company Survey, an extensive professional
community-wide phone survey. SMART goals that appear within the report are denoted with a
light bulb symbol (💡).
CITY OF NEW HOPE, MINNESOTA
SEPTEMBER 1, 2019
COMPARISON OF TOP TIER INDICATORS
COMMUNITY SAFETY & SECURITY
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
1. SAFETY (CITIZEN RATING)
20141 20152 20161 20171 20181
Very or somewhat safe1/Excellent or good2 91%91%93%91%92%
Somewhat or very unsafe1/Fair or poor2 8%9%7%8%7%
Unknown/Blank1,2 1%1%1%2%1%
PAGE 5
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley New Brighton Richfield
Very or somewhat safe/Excellent or good 91%81%N/A N/A N/A
Somewhat or very unsafe/Fair or poor 8%18%N/A N/A N/A
Unknown 1%2%N/A N/A N/A
Comparison data was compiled from reports submitted by each individual city to the state as part of the City Services Survey or
Morris Leatherman Company Survey. “N/A” signifies that no data was reported.
2015
New Hope Crystal Golden Valley New Brighton Richfield
Very or somewhat safe/Excellent or good 91%86%98%85%N/A
Somewhat or very unsafe/Fair or poor 9%13%2%15%N/A
Unknown 1%1%1%0%N/A
2016
New Hope Crystal Golden Valley New Brighton Richfield
Very or somewhat safe/Excellent or good 93%77%N/A N/A N/A
Somewhat or very unsafe/Fair or poor 7%21%N/A N/A N/A
Unknown 1%1%N/A N/A N/A
2017
New Hope Crystal Golden Valley New Brighton Richfield
Very or somewhat safe/Excellent or good 91%82%N/A 86%N/A
Somewhat or very unsafe/Fair or poor 8%18%N/A 14%N/A
Unknown 2%0%N/A 0%N/A
2018
New Hope Crystal Golden Valley New Brighton Richfield
Very or somewhat safe/Excellent or good 92%84%N/A N/A N/A
Somewhat or very unsafe/Fair or poor 7%16%N/A N/A N/A
Unknown 1%0%N/A N/A N/A
1 Data for citizens’ rating of safety in the community from 2014 and 2016-2018 was compiled from the City Services Survey, an
annual paper and web-based survey hosted by the League of Minnesota Cities as part of the city’s participation in the state’s
Performance Measurement Program.
2 Data for citizens’ rating of quality of service for police protection from 2015 was compiled from the Morris Leatherman
Company Survey, a professional community-wide phone survey.
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
2. CRIME RATE
2014 2015 2016 2017 2018
Part I crimes 495 548 583 581 682
Part II crimes 1,176 1,188 814 628 721
Crime rate data for 2014-2018 was compiled by the city’s police department. Part I crimes include murder, rape, aggravated
assault, burglary, larceny, motor vehicle theft, and arson. Part II crimes include other assaults, forgery/counterfeiting,
embezzlement, stolen property, vandalism, weapons, prostitutions, other sex offenses, narcotics, gambling, family/children
crime, DUI, liquor laws, and disorderly conduct.
PAGE 6
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley New Brighton Richfield
Part I crimes 495 632 546 559 958
Part II crimes 1,176 1,024 570 529 1,132
Comparison data was compiled from reports posted on official city websites or requested and supplied directly by city staff.
2015
New Hope Crystal Golden Valley New Brighton Richfield
Part I crimes 548 563 515 516 995
Part II crimes 1,188 996 651 574 1,100
2016
New Hope Crystal Golden Valley New Brighton Richfield
Part I crimes 583 518 515 545 997
Part II crimes 1,265 925 571 628 1,283
2017
New Hope Crystal Golden Valley New Brighton Richfield
Part I crimes 581 613 508 624 1,007
Part II crimes 628 847 753 628 1,289
2018
New Hope Crystal Golden Valley New Brighton Richfield
Part I crimes 682 551 456 591 868
Part II crimes 721 786 623 556 1,332
3. TRAFFIC ACCIDENT RATE
2014 2015 2016 2017 2018
Accidents 448 410 428 422 411
Accidents per 1,000 population 22.03 20.16 21.04 20.98 20.18
Traffic accident data for 2014-2018 was compiled by the city’s police department.
COMPARISON TO OTHER CITIES
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
PAGE 7
2014
New Hope Crystal Golden Valley New Brighton Richfield
Accidents per 1,000 population 22.03 15.26 15.59 15.01 24.21
2015
New Hope Crystal Golden Valley New Brighton Richfield
Accidents per 1,000 population 20.16 12.82 16.64 13.28 24.58
2016
New Hope Crystal Golden Valley New Brighton Richfield
Accidents per 1,000 population 21.04 12.91 16.82 14.82 24.16
2017
New Hope Crystal Golden Valley New Brighton Richfield
Accidents per 1,000 population 20.98 16.67 20.14 12.72 24.89
2018
New Hope Crystal Golden Valley New Brighton Richfield
Accidents per 1,000 population 20.18 17.65 16.95 15.38 25.52
Comparison data was compiled from reports submitted by each individual city to the state as part of the Performance
Measurement Program or requested and supplied directly by city staff.
4. POLICE RESPONSE
2014 2015 2016 2017 2018
Priority 1 call response time (average minutes)5.03 4.36 4.34 4.32 4.36
Traffic accident data for 2014-2018 was compiled by the city’s police department.
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley New Brighton Richfield
Priority 1 call response time (average minutes)5.03 N/A N/A N/A 4.22
2015
New Hope Crystal Golden Valley New Brighton Richfield
Priority 1 call response time (average minutes)4.36 N/A N/A N/A 4.49
2016
New Hope Crystal Golden Valley New Brighton Richfield
Priority 1 call response time (average minutes)4.34 N/A N/A N/A 3.71
2017
New Hope Crystal Golden Valley New Brighton Richfield
Priority 1 call response time (average minutes)4.32 N/A N/A N/A 3.69
2018
New Hope Crystal Golden Valley New Brighton Richfield
Priority 1 call response time (average minutes)4.36 N/A N/A N/A 4.04
Comparison data was compiled from reports submitted by each individual city to the state as part of the Performance
Measurement Program or requested and supplied directly by city staff.
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
5. EMERGENCY SERVICES
2014 2015 2016 2017 2018
Calls for service 812 758 795 979 972
Calls per 1,000 population 39.92 37.27 39.09 48.13 47.79
Emergency services data for 2014-2018 was compiled by the West Metro Fire-Rescue District. Calls for service include fire,
hazardous conditions, target hazards, EMS, rescue, weather, police assistance, service, good intent, and false alarms, amongst
others.
PAGE 8
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley New Brighton Richfield
Calls per 1,000 population 39.92 31.69 30.50 12.00 115.96
Comparison data was compiled from reports posted on official city websites or requested and supplied directly by city staff.
2015
New Hope Crystal Golden Valley New Brighton Richfield
Calls per 1,000 population 37.27 34.13 34.34 13.36 114.31
2016
New Hope Crystal Golden Valley New Brighton Richfield
Calls per 1,000 population 39.09 31.46 36.67 14.09 114.31
2017
New Hope Crystal Golden Valley New Brighton Richfield
Calls per 1,000 population 48.13 39.64 31.38 14.05 121.52
2018
New Hope Crystal Golden Valley New Brighton Richfield
Calls per 1,000 population 47.79 36.93 29.23 13.36 N/A
6. CODE ENFORCEMENT SERVICES (CITIZEN RATING)
20151 20162 20172 20182
Excellent or good 69%45%N/A N/A
Fair 11%16%N/A N/A
Poor 1%9%N/A N/A
Too tough N/A N/A 7%7%
About right N/A N/A 47%53%
Not tough enough N/A N/A 36%34%
Unknown/Blank 20%30%10%6%
1 Data for citizens’ rating of quality of code enforcement services from 2015 was compiled from the Morris Leatherman
Company Survey, a professional community-wide phone survey. “N/A” signifies that no data was reported.
2 Data for citizens’ rating of the quality of code enforcement services from 2016-2018 was compiled from the City Services
Survey, an annual paper and web-based survey hosted by the League of Minnesota Cities as part of the city’s participation in
the state’s Performance Measurement Program. Potential responses to the survey were changed in 2017 to better correlate
with how the survey question was worded. “N/A” signifies that no data was reported.
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
7. FIRE PROTECTION (CITIZEN RATING)
20141 20152 20161 20171 20181
Excellent or good 68%92%68%67%79%
Fair or neutral 2%5%2%2%17%
Poor 0%0%0%0%1%
Unknown or blank 29%3%30%31%4%
PAGE 9
1 Data for citizens’ rating of the quality of fire protection services from 2014 and 2016-2018 was compiled from the City Services
Survey, an annual paper and web-based survey hosted by the League of Minnesota Cities as part of the city’s participation in
the state’s Performance Measurement Program.
2 Data for citizens’ rating of quality of service for fire protection from 2015 was compiled from the Morris Leatherman Company
Survey, a professional community-wide phone survey.
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 68%61%N/A N/A N/A
Fair or neutral 2%2%N/A N/A N/A
Poor 0%0%N/A N/A N/A
Unknown or blank 29%38%N/A N/A N/A
Comparison data was compiled from reports submitted by each individual city to the state as part of the City Services Survey or
Morris Leatherman Company Survey. “N/A” signifies that no data was reported.
2015
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 92%63%94%97%N/A
Fair or neutral 5%7%1%3%N/A
Poor 0%1%0%0%N/A
Unknown or blank 3%29%5%0%N/A
2016
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 68%61%N/A N/A N/A
Fair or neutral 2%10%N/A N/A N/A
Poor 0%2%N/A N/A N/A
Unknown or blank 30%27%N/A N/A N/A
2017
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 67%66%N/A 97%N/A
Fair or neutral 2%4%N/A 3%N/A
Poor 0%1%N/A 0%N/A
Unknown or blank 31%29%N/A 0%N/A
2018
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 79%71%N/A N/A N/A
Fair or neutral 17%3%N/A N/A N/A
Poor 1%0%N/A N/A N/A
Unknown or blank 4%26%N/A N/A N/A
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
8. CITY SERVICES/QUALITY OF LIFE (CITIZEN RATING)
20141 20152 20161 20171 20181
Excellent or good 77%98%87%84.5%81%
Fair or neutral 16%2%10%10.5%16%
Poor 2%0%1%1%1%
Unknown or blank 5%0%3%4%2%
PAGE 10
1 Data for citizens’ rating of the overall quality of city services from 2014 and 2016-2018 was compiled from the City Services
Survey, an annual paper and web-based survey hosted by the League of Minnesota Cities as part of the city’s participation in
the state’s Performance Measurement Program.
2 Data for citizens’ rating of quality of life from 2015 was compiled from the Morris Leatherman Company Survey, a professional
community-wide phone survey.
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 77%80%N/A N/A N/A
Fair or neutral 16%13%N/A N/A N/A
Poor 2%2%N/A N/A N/A
Unknown or blank 5%5%N/A N/A N/A
Comparison data was compiled from reports submitted by each individual city to the state as part of the City Services Survey or
Morris Leatherman Company Survey. “N/A” signifies that no data was reported.
2015
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 98%72%98%90%N/A
Fair or neutral 2%18%2%10%N/A
Poor 0%6%0%0%N/A
Unknown or blank 0%4%0%0%N/A
2016
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 87%62%N/A N/A N/A
Fair or neutral 10%27%N/A N/A N/A
Poor 1%8%N/A N/A N/A
Unknown or blank 3%3%N/A N/A N/A
2017
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 84.5%78%N/A 91%N/A
Fair or neutral 10.5%14%N/A 9%N/A
Poor 1%4%N/A 0%N/A
Unknown or blank 4%4%N/A 0%N/A
2018
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 81%76%N/A N/A N/A
Fair or neutral 16%15%N/A N/A N/A
Poor 1%4%N/A N/A N/A
Unknown or blank 2%5%N/A N/A N/A
PUBLIC SERVICE DELIVERY & COMMUNITY SUSTAINABILITY
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
9. CREDITWORTHINESS
PAGE 11
2014 2015 2016 2017 2018
Bond rating 💡AA AA AA AA AA
The city’s bond rating for 2014-2018 was determined by Standard & Poor’s Ratings Services. Standard & Poor’s rating definitions
state that “an issuer rated ‘AA’ has very strong capacity to meet its financial commitments and differs from the highest-rated
issuers only to a small degree.” The rating reflects an assessment of various factors for the city, including strong economy (an
improvement from 2016); very strong management with “strong” financial policies; strong budgetary performance, with an
operating surplus in the general fund; very strong budgetary flexibility; very strong liquidity; very weak debt and contingent
liability profile; and a strong institutional framework score.
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley New Brighton Richfield
Bond rating AA AA2 AA1 AA AA+
Comparison data was compiled from reports posted on official websites for each city. The AAA rating represents minimum
credit risk and signifies that the insurer has extremely strong capacity to meet its financial commitments. It is the highest rating
assigned by Moody’s Investors Service and Standard & Poor’s. Moody’s AA1 rating and Standard & Poor’s AA+ rating are the
second highest ratings assigned by each agency and indicate a slightly higher rating as compared to Standard & Poor’s AA rating
and Moody’s AA2 rating.
2015
New Hope Crystal Golden Valley New Brighton Richfield
Bond rating AA AA2 AA1 AA AA+
2016
New Hope Crystal Golden Valley New Brighton Richfield
Bond rating AA AA2 AA1 AA AA+
2017
New Hope Crystal Golden Valley New Brighton Richfield
Bond rating AA AA2 AA1 AA AA+
2018
New Hope Crystal Golden Valley New Brighton Richfield
Bond rating AA AA2 AA1 AA AA+
10. FINANCIAL MANAGEMENT
2014 2015 2016 2017 2018
Unqualified audit on financial statements 💡
Unqualified financial audits for 2014-2018 were performed by Malloy, Montague, Karnowski, Radosevich & Co., P.A.
11. FINANCIAL CONDITION
2014 2015 2016 2017 2018
Property taxes (general fund)$7,928,813 $8,308,447 $8,954,626 $9,541,667 $9,971,064
Personnel costs (general fund)$6,697,939 $7,409,500 $7,429,564 $7,771,859 $8,156,899
Ratio of tax revenues to personnel costs 1.18 1.12 1.21 1.23 1.22
Property tax payment rate 99.85%99.73%99.48%99.40%99.40%
Financial condition data for 2014-2018 was compiled by the city’s financial consultant, Abdo, Eick and Meyers, LLP, as a part of
the city’s Comprehensive Annual Financial Report.
💡SMART Goal
💡SMART Goal
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
PAGE 12
12. PROPERTY VALUES
2014 2015 2016 2017 2018
Taxable market value 💡$1,334,517,728 $1,430,939,117 $1,535,054,114 $1,697,092,365 $1,831,436,951
Percent change in taxable market value 8.03%7.23%7.28%10.56%7.92%
Data for taxable market values of properties in New Hope for 2014-2018 was determined by Hennepin County. Taxable market
value for 2014 was payable in 2015, value for 2015 was payable in 2016, etc.
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley New Brighton Richfield
Taxable market value $1,334,517,728 $1,293,693,713 $2,934,477,667 $1,838,979,100 $2,541,853,432
Percent change in taxable market value 8.03%13.92%7.92%5.23%10.09%
Data for taxable market values was compiled from comprehensive market value reports posted on Hennepin County’s website.
2015
New Hope Crystal Golden Valley New Brighton Richfield
Taxable market value $1,430,939,117 $1,339,237,404 $3,097,563,064 $1,927,158,300 $2,670,879,248
Percent change in taxable market value 7.23%3.52%5.56%4.80%5.08%
2016
New Hope Crystal Golden Valley New Brighton Richfield
Taxable market value $1,535,054,114 $1,482,067,331 $3,271,878,353 $2,058,438,500 $2,897,764,130
Percent change in taxable market value 7.28%10.67%5.63%6.81%8.49%
2017
New Hope Crystal Golden Valley New Brighton Richfield
Taxable market value $1,697,092,365 $1,637,892,494 $3,523,108,955 $2,233,653,900 $3,079,159,709
Percent change in taxable market value 10.56%10.51%7.68%8.51%6.26%
2018
New Hope Crystal Golden Valley New Brighton Richfield
Taxable market value $1,831,436,951 $1,780,685,897 $3,842,319,483 $2,417,354,100 $3,421,012,095
Percent change in taxable market value 7.92%8.72%9.06%8.22%11.1%
13. EMPLOYEE RETENTION
2014 2015 2016 2017 2018
Turnover rate 💡8.4%10.4%10.7%9.4%6.5%
Employee turnover rate data for 2014-2018 was compiled by the city’s human resources department.
💡SMART Goal
💡SMART Goal
14. WORKERS’ COMPENSATION
2014 2015 2016 2017 2018
Number of insurance claims 23 26 28 20 41
Experience modification rate 💡1.24 1.30 1.30 1.40 1.08
Insurance claims and Experience Modification Rate (EMR) data for 2014-2018 was compiled by the city’s human resources
department. The EMR gauges the past cost of injuries and future chances of risk, impacting the cost of the city’s worker
compensation insurance premiums. The industry benchmark average EMR is 1.0. An EMR of less than 1.0 effectively reduces
the premium paid, where an EMR greater than 1.0 increases the premium paid. The EMR for 2018-2019 is calculated using 2014,
2015, and 2016 data.
💡SMART Goal
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
PAGE 13
15. ENVIRONMENTAL STEWARDSHIP
The Minnesota GreenStep Cities Program is a voluntary challenge, assistance, and recognition program that helps cities
achieve their sustainability and quality-of-life goals. This free continuous improvement program, managed by a public-private
partnership, is based upon 29 best practices comprised of 175 best practice actions. The program recognizes cities for their
accomplishments by assigning a step level ranging from 1 to 5, which is determined by Minnesota GreenStep Cities.
COMPARISON TO OTHER CITIES
Comparison data was compiled from the Minnesota GreenStep Cities’ website. “N/A” signifies that the city had not yet joined
the program.
2014
New Hope Crystal Golden Valley New Brighton Richfield
Minnesota GreenStep Cities rating N/A Step 1 N/A N/A Step 1
2015
New Hope Crystal Golden Valley New Brighton Richfield
Minnesota GreenStep Cities rating Step 2 Step 2 N/A N/A Step 1
2016
New Hope Crystal Golden Valley New Brighton Richfield
Minnesota GreenStep Cities rating Step 3 Step 2 Step 1 Step 2 Step 2
2018
New Hope Crystal Golden Valley New Brighton Richfield
Minnesota GreenStep Cities rating Step 3 Step 2 Step 3 Step 3 Step 2
2015 2016 2017 2018
Minnesota GreenStep Cities step level Step 2 Step 3 Step 3 Step 3
Best practices completed 15 18 21 24
Best practice actions completed 💡65 70 75 83
2017
New Hope Crystal Golden Valley New Brighton Richfield
Minnesota GreenStep Cities rating Step 3 Step 2 Step 2 Step 2 Step 2
💡SMART Goal
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
16. CITY ROADS (CITIZEN RATING)
20141 20152 20161 20171 20181
Excellent or good 43%70%63%76%70%
Fair or neutral 37%22%30%20%23%
Poor 21%9%6%4%2%
Unknown or blank 1%0%1%0%5%
PAGE 14
1 Data for citizens’ rating of city roads from 2014 and 2016-2018 was compiled from the City Services Survey, an annual paper
and web-based survey hosted by the League of Minnesota Cities as part of the city’s participation in the state’s Performance
Measurement Program.
2 Data for citizens’ rating of pavement repair and patching from 2015 was compiled from the Morris Leatherman Company
Survey, a professional community-wide phone survey.
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 43%80%N/A N/A N/A
Fair or neutral 37%15%N/A N/A N/A
Poor 21%5%N/A N/A N/A
Unknown or blank 1%0%N/A N/A N/A
Comparison data was compiled from reports submitted by each individual city to the state as part of the City Services Survey or
Morris Leatherman Company Survey. “N/A” signifies that no data was reported.
2015
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 70%70%84%62%N/A
Fair or neutral 22%23%10%29%N/A
Poor 9%6%7%9%N/A
Unknown or blank 0%1%0%0%N/A
2016
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 63%63%N/A N/A N/A
Fair or neutral 30%25%N/A N/A N/A
Poor 6%12%N/A N/A N/A
Unknown or blank 1%0%N/A N/A N/A
2017
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 76%75%N/A 63%N/A
Fair or neutral 20%19%N/A 30%N/A
Poor 4%5%N/A 7%N/A
Unknown or blank 0%0%N/A 0%N/A
2018
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 70%73%N/A N/A N/A
Fair or neutral 23%23%N/A N/A N/A
Poor 2%4%N/A N/A N/A
Unknown or blank 5%0%N/A N/A N/A
GENERAL GOVERNMENT INFRASTRUCTURE CONDITION
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
17. PAVEMENT
PAGE 15
2014 2015 2016 2017 2018
Pavement condition rating 💡61 (fair)73 (good)75 (good)76 (good)76 (good)
Data for pavement condition ratings from 2014-2018 was compiled by the city engineer.
18. ROAD SNOWPLOWING (CITIZEN RATING)
20141 20152 20161 20171 20181
Excellent or good 78%88%84%84%80%
Fair or neutral 15%12%10%12%15%
Poor 6%1%4%2%4%
Unknown or blank 1%0%2%2%1%
1 Data for citizens’ rating of the quality of snowplowing of city streets from 2014 and 2016-2018 was compiled from the City
Services Survey, an annual paper and web-based survey hosted by the League of Minnesota Cities as part of the city’s
participation in the state’s Performance Measurement Program.
2 Data for citizens’ rating of the quality of snowplowing of city streets from 2015 was compiled from the Morris Leatherman
Company Survey, a professional community-wide phone survey.
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 78%44%N/A N/A N/A
Fair or neutral 15%35%N/A N/A N/A
Poor 6%20%N/A N/A N/A
Unknown or blank 1%2%N/A N/A N/A
Comparison data was compiled from reports submitted by each individual city to the state as part of the City Services Survey or
Morris Leatherman Company Survey. “N/A” signifies that no data was reported.
2015
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 88%67%98%75%N/A
Fair or neutral 12%18%2%19%N/A
Poor 1%14%0%6%N/A
Unknown or blank 0%2%0%0%N/A
2016
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 84%43%N/A N/A N/A
Fair or neutral 10%35%N/A N/A N/A
Poor 4%17%N/A N/A N/A
Unknown or blank 2%6%N/A N/A N/A
2017
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 84%69%N/A 81%N/A
Fair or neutral 12%19%N/A 12%N/A
Poor 2%9%N/A 7%N/A
Unknown or blank 2%3%N/A 0%N/A
2018
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 80%63%N/A N/A N/A
Fair or neutral 15%23%N/A N/A N/A
Poor 4%11%N/A N/A N/A
Unknown or blank 1%3%N/A N/A N/A
💡SMART Goal
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
PAGE 16
19. WATER UTILITY INFRASTRUCTURE
2014 2015 2016 2017 2018
Water main breaks 28 20 19 12 24
Water main break data for 2014-2018 was compiled by the city’s public works department.
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley New Brighton Richfield
Water main breaks 28 9 27 28 21
Comparison data was compiled from reports submitted by each individual city to the state as part of the City Services Survey or
requested and supplied directly by city staff.
2015
New Hope Crystal Golden Valley New Brighton Richfield
Water main breaks 20 9 27 11 30
2016
New Hope Crystal Golden Valley New Brighton Richfield
Water main breaks 19 9 14 28 16
2017
New Hope Crystal Golden Valley New Brighton Richfield
Water main breaks 12 13 11 14 11
2018
New Hope Crystal Golden Valley New Brighton Richfield
Water main breaks 24 12 17 21 12
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
PAGE 17
20. WATER QUALITY (CITIZEN RATING)
20141 20152 20161 20171 20181
Excellent or good 85%81%88%90%86%
Fair or neutral 10%18%7%6%12%
Poor 2%1%2%2%1%
Unknown or blank 3%1%3%2%1%
1 Data for citizens’ rating of the dependability and quality of the city water supply from 2014 and 2016-2018 was compiled from
the City Services Survey, an annual paper and web-based survey hosted by the League of Minnesota Cities as part of the city’s
participation in the state’s Performance Measurement Program.
2 Data for citizens’ rating of the taste and quality of drinking water from 2015 was compiled from the Morris Leatherman
Company Survey, a professional community-wide phone survey.
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 85%93%N/A N/A N/A
Fair or neutral 10%5%N/A N/A N/A
Poor 2%0%N/A N/A N/A
Unknown or blank 3%2%N/A N/A N/A
Comparison data was compiled from reports submitted by each individual city to the state as part of the City Services Survey
or Morris Leatherman Company Survey. “N/A” signifies that no data was reported. The cities of New Hope, Crystal, and
Golden Valley are members of the Joint Water Commission (JWC), a joint powers board that was formed in 1963 with the intent
of providing its member cities with a secure, reliable, cost-effective water supply. The JWC purchases water from the city of
Minneapolis, which draws its water supply from the Mississippi River in Fridley, where it is treated and purified.
2015
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 81%81%96%69%N/A
Fair or neutral 18%13%3%19%N/A
Poor 1%3%1%11%N/A
Unknown or blank 1%3%0%0%N/A
2016
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 88%85%N/A N/A N/A
Fair or neutral 7%9%N/A N/A N/A
Poor 2%1%N/A N/A N/A
Unknown or blank 3%5%N/A N/A N/A
2017
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 90%89%N/A 53%N/A
Fair or neutral 6%6%N/A 29%N/A
Poor 2%3%N/A 18%N/A
Unknown or blank 2%2%N/A 0%N/A
2018
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 86%91%N/A N/A N/A
Fair or neutral 12%6%N/A N/A N/A
Poor 1%2%N/A N/A N/A
Unknown or blank 1%1%N/A N/A N/A
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
PAGE 18
21. SANITARY SEWER (CITIZEN RATING)
20141 20152 20161 20171 20181
Excellent or good 80%82%84%86%80%
Fair or neutral 8%8%6%5%16%
Poor 2%1%1%1%1%
Unknown or blank 12%9%10%8%3%
1 Data for citizens’ rating of the dependability and quality of the city sanitary sewer service from 2014 and 2016-2018 was
compiled from the City Services Survey, an annual paper and web-based survey hosted by the League of Minnesota Cities as
part of the city’s participation in the state’s Performance Measurement Program.
2 Data for citizens’ rating of the sanitary sewer service from 2015 was compiled from the Morris Leatherman Company Survey, a
professional community-wide phone survey.
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 80%90%N/A N/A N/A
Fair or neutral 8%0%N/A N/A N/A
Poor 2%0%N/A N/A N/A
Unknown or blank 12%11%N/A N/A N/A
Comparison data was compiled from reports submitted by each individual city to the state as part of the City Services Survey or
Morris Leatherman Company Survey. “N/A” signifies that no data was reported.
2015
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 82%77%100%86%N/A
Fair or neutral 8%9%0%13%N/A
Poor 1%1%0%1%N/A
Unknown or blank 9%13%0%0%N/A
2016
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 84%70%N/A N/A N/A
Fair or neutral 6%11%N/A N/A N/A
Poor 1%7%N/A N/A N/A
Unknown or blank 10%12%N/A N/A N/A
2017
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 86%82%N/A 77%N/A
Fair or neutral 5%6%N/A 20%N/A
Poor 1%0%N/A 3%N/A
Unknown or blank 8%12%N/A 0%N/A
2018
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 80%84%N/A N/A N/A
Fair or neutral 16%5%N/A N/A N/A
Poor 1%1%N/A N/A N/A
Unknown or blank 3%10%N/A N/A N/A
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
PAGE 19
23. EASE OF GETTING PLACE TO PLACE (CITIZEN RATING)
2 Data for citizens’ rating of the ease of getting place to place from 2016-2017 was compiled from the City Services Survey, an
annual paper and web-based survey hosted by the League of Minnesota Cities as part of the city’s participation in the state’s
Performance Measurement Program. The question was removed from the 2018 survey.
1 Data for citizens’ rating of the ease of getting place to place from 2015 was compiled from the Morris Leatherman Company
Survey, a professional community-wide phone survey.
22. SEWER UTILITY INFRASTRUCTURE
2014 2015 2016 2017 2018
Blockages 1 0 0 0 0
Blockages per 1,000 connections (5,400 total).185 .000 .000 .000 .000
Sewer blockages data for 2014-2018 was compiled by the city’s public works department.
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley New Brighton Richfield
Blockages per 1,000 connections .185 1.150 .401 .168 .463
Comparison data was compiled from reports submitted by each individual city to the state as part of the Performance
Measurement Program or requested and supplied directly by city staff.
2015
New Hope Crystal Golden Valley New Brighton Richfield
Blockages per 1,000 connections .000 .640 .134 .000 .000
2016
New Hope Crystal Golden Valley New Brighton Richfield
Blockages per 1,000 connections .000 1.020 .000 .000 .278
2017
New Hope Crystal Golden Valley New Brighton Richfield
Blockages per 1,000 connections .000 1.010 .267 .168 .000
2018
New Hope Crystal Golden Valley New Brighton Richfield
Blockages per 1,000 connections .000 1.000 .401 .168 .000
20151 20162 20172 2018
Excellent or good 91%89%90%N/A
Fair 7%10%8%N/A
Poor 1%1%1%N/A
Unknown 1%1%1%N/A
ATTRACTIVE, HIGH QUALITY NEIGHBORHOODS & BUSINESS
DISTRICTS
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
24. DEVELOPMENT ACTIVITY
2014 2015 2016 2017 2018
Permits issued 2,141 2,169 2,607 2,652 2,441
Fees collected 💡$485,371 $512,461 $602,391 $867,289 $506,883
Valuation of work 💡$32,802,509 $33,976,062 $37,740,765 $71,895,249 $46,952,876
PAGE 20
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley New Brighton Richfield
Permits issued 2,141 2,843 4,348 1,736 5,306
Fees collected $485,371 $542,958 $1,543,913 $607,758 $838,248
Valuation of work $32,802,509 $34,148,244 $93,039,155 $33,759,482 $53,657,313
Comparison data was requested and supplied directly by city staff.
2015
New Hope Crystal Golden Valley New Brighton Richfield
Permits issued 2,169 2,883 4,813 2,527 5,918
Fees collected $512,461 $390,165 $1,763,474 $987,518 $708,047
Valuation of work $33,976,062 $10,182,327 $124,962,804 $44,930,313 $33,286,214
2016
New Hope Crystal Golden Valley New Brighton Richfield
Permits issued 2,607 2,757 4,814 2,586 4,993
Fees collected $602,391 $386,630 $1,748,614 $881,527 $973,395
Valuation of work $37,740,765 $11,466,999 $107,882,740 $29,340,095 $75,795,522
2017
New Hope Crystal Golden Valley New Brighton Richfield
Permits issued 2,652 2,808 5,018 2,335 5,185
Fees collected $867,289 $432,094 $3,096,517 $941,559 $902,259
Valuation of work $71,895,249 $17,035,179 $277,026,108 $41,167,266 $116,226,763
2018
New Hope Crystal Golden Valley New Brighton Richfield
Permits issued 2,441 2,562 4,811 2,087 5,384
Fees collected $506,883 $447,303 $1,799,287 $469,215 $1,326,046
Valuation of work $46,952,876 $13,912,369 $99,559,332 $17,164,550 $189,452,625
Permit data for 2014-2018 was compiled by the city’s community development department.
💡SMART Goal
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
PAGE 21
25. RECREATION PROGRAMS & FACILITIES (CITIZEN RATING)
20141 20152 20161 20171 20181
Excellent or good 71%85%74%73%75%
Fair or neutral 11%5%10%8%22%
Poor 3%1%1%2%1%
Unknown or blank 15%10%16%17%2%
1 Data for citizens’ rating of the quality of city recreational programs and facilities from 2014 and 2016-2018 was compiled from
the City Services Survey, an annual paper and web-based survey hosted by the League of Minnesota Cities as part of the city’s
participation in the state’s Performance Measurement Program.
2 Data for citizens’ rating of recreation facilities from 2015 was compiled from the Morris Leatherman Company Survey, a
professional community-wide phone survey.
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 71%75%N/A N/A N/A
Fair or neutral 11%14%N/A N/A N/A
Poor 3%5%N/A N/A N/A
Unknown or blank 15%5%N/A N/A N/A
Comparison data was compiled from reports submitted by each individual city to the state as part of the City Services Survey or
Morris Leatherman Company Survey. “N/A” signifies that no data was reported.
2015
New Hope Crystal Golden Valley1 New Brighton Richfield
Excellent or good 85%70%93%/97%67%N/A
Fair or neutral 5%15%0%29%N/A
Poor 1%11%0%3%N/A
Unknown or blank 10%4%7%/3%0%N/A
2016
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 74%61%N/A N/A N/A
Fair or neutral 10%19%N/A N/A N/A
Poor 1%14%N/A N/A N/A
Unknown or blank 16%7%N/A N/A N/A
2017
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 73%71%N/A 70%N/A
Fair or neutral 8%19%N/A 26%N/A
Poor 2%5%N/A 4%N/A
Unknown or blank 17%6%N/A 0%N/A
2018
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 75%72%N/A N/A N/A
Fair or neutral 22%17%N/A N/A N/A
Poor 1%5%N/A N/A N/A
Unknown or blank 2%6%N/A N/A N/A
1 Survey separated questions for recreation programs and recreation facilities.
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
26. RECREATION PARTICIPATION & ATTENDANCE
2014 2015 2016 2017 2018
Participants in recreation programs 💡25,229 25,257 23,717 25,043 25,604
Pool attendance 18,259 17,210 19,755 18,761 Closed
Pool passes 693 591 665 657 Closed
Golf rounds 💡16,431 18,175 20,375 18,662 17,800
Open skating attendance 💡1,229 1,646 1,728 1,962 2,204
Ice hours rented 💡3,734 3,682 3,567 4,030 4,151
PAGE 22
Recreation program participant data for 2014-2018 was compiled by the city’s parks and recreation department.
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley1 New Brighton Richfield
Pool attendance 18,259 28,042 N/A N/A N/A
Pool passes 693 624 (family)N/A N/A N/A
Golf rounds 16,431 N/A 12,681 20,822 N/A
Open skating attendance 1,229 N/A N/A N/A N/A
Ice hours rented 3,734 N/A N/A N/A N/A
Comparison data was requested and supplied directly by city staff. “N/A” signifies that the city does not operate a pool.
2015
New Hope Crystal Golden Valley1 New Brighton Richfield
Pool attendance 17,210 28,092 N/A N/A N/A
Pool passes 591 759 (family)N/A N/A N/A
Golf rounds 18,175 N/A 17,037 22,136 N/A
Open skating attendance 1,646 N/A N/A N/A N/A
Ice hours rented 3,682 N/A N/A N/A N/A
2016
New Hope Crystal Golden Valley1 New Brighton Richfield
Pool attendance 19,755 26,769 N/A N/A 46,615
Pool passes 665 812 (family)N/A N/A N/A
Golf rounds 20,375 N/A 16,364 22,072 N/A
Open skating attendance 1,728 N/A N/A N/A 3,423
Ice hours rented 3,567 N/A N/A N/A N/A
2017
New Hope Crystal Golden Valley1 New Brighton Richfield
Pool attendance 18,761 27,098 N/A N/A 36,288
Pool passes 657 626 (family)N/A N/A 1,856
Golf rounds 18,662 N/A 15,556 19,675 N/A
Open skating attendance 1,962 N/A N/A N/A 4,796
Ice hours rented 4,030 N/A N/A N/A N/A
2018
New Hope Crystal Golden Valley1 New Brighton Richfield
Pool attendance Closed 30,350 N/A N/A 42,480
Pool passes Closed 2,276 (ind.)N/A N/A 1,840
Golf rounds 17,800 N/A 15,723 18,128 N/A
Open skating attendance 2,204 N/A N/A N/A 4,673
Ice hours rented 4,151 N/A N/A N/A N/A
💡SMART Goal
1 Data from par 3 golf course only, does not include rounds at 18-hole regulation course.
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
PAGE 23
27. CITY/NEIGHBORHOOD APPEARANCE (CITIZEN RATING)
20141 20152 20161 20171 20181
Excellent or good 65%94%78%82%79%
Fair or neutral 29%5%20%15%20%
Poor 6%1%2%2%1%
Unknown or blank 0%0%0%1%0%
1 Data for citizens’ rating of the overall appearance of the city from 2014 and 2016-2018 was compiled from the City Services
Survey, an annual paper and web-based survey hosted by the League of Minnesota Cities as part of the city’s participation in
the state’s Performance Measurement Program.
2 Data for citizens’ rating of the overall general appearance of their neighborhood from 2015 was compiled from the Morris
Leatherman Company Survey, a professional community-wide phone survey.
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 65%60%N/A N/A N/A
Fair or neutral 29%36%N/A N/A N/A
Poor 6%4%N/A N/A N/A
Unknown or blank 0%0%N/A N/A N/A
Comparison data was compiled from reports submitted by each individual city to the state as part of the City Services Survey or
Morris Leatherman Company Survey. “N/A” signifies that no data was reported.
2015
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 94%55%97%78%N/A
Fair or neutral 5%37%3%20%N/A
Poor 1%6%1%2%N/A
Unknown or blank 0%2%0%0%N/A
2016
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 78%50%N/A N/A N/A
Fair or neutral 20%43%N/A N/A N/A
Poor 2%7%N/A N/A N/A
Unknown or blank 0%0%N/A N/A N/A
2017
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 82%69%N/A 82%N/A
Fair or neutral 15%26%N/A 19%N/A
Poor 2%4%N/A 1%N/A
Unknown or blank 1%0%N/A 0%N/A
2018
New Hope Crystal Golden Valley New Brighton Richfield
Excellent or good 79%63%N/A N/A N/A
Fair or neutral 20%31%N/A N/A N/A
Poor 1%6%N/A N/A N/A
Unknown or blank 0%0%N/A N/A N/A
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
28. DISTRIBUTION OF INFORMATION (CITIZEN RATING)
PAGE 24
1 Data for citizens’ rating of overall performance in communicating key local issues to residents in its publications, website,
mailings, and on cable television from 2015 was compiled from the Morris Leatherman Company Survey, a professional
community-wide phone survey.
2 Data for citizens’ rating of the quality of communication/distribution of information from 2016-2018 was compiled from the
City Services Survey, an annual paper and web-based survey hosted by the League of Minnesota Cities as part of the city’s
participation in the state’s Performance Measurement Program.
PUBLIC COMMUNICATION & COMMUNITY INVOLVEMENT
29. WEBSITE TRAFFIC
2014 2015 2016 2017 2018
Unique visitors 94,868 114,357 115,356 98,049 91,165
Website hit data for 2014-2018 was compiled by the city’s communications department.
20151 20162 20172 20182
Excellent or good 86%78%77%77%
Fair or neutral 13%16%19%20%
Poor 1%1%2%3%
Unknown or blank 1%5%2%1%
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley New Brighton Richfield
Unique visitors 94,868 N/A N/A N/A N/A
Comparison data was requested and supplied directly by city staff.
2015
New Hope Crystal Golden Valley New Brighton Richfield
Unique visitors 114,357 N/A N/A N/A N/A
2016
New Hope Crystal Golden Valley New Brighton Richfield
Unique visitors 115,356 98,839 N/A N/A N/A
2017
New Hope Crystal Golden Valley New Brighton Richfield
Unique visitors 98,049 90,037 N/A N/A N/A
2018
New Hope Crystal Golden Valley New Brighton Richfield
Unique visitors 91,165 91,105 N/A N/A N/A
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
PAGE 25
30. MEETING VIEWERSHIP
2014 2015 2016 2017 2018
Online views of city meetings 1,397 3,013 1,197 1,429 803
Online viewership data for 2014-2018 was compiled by CCX Media, the organization that broadcasts city meetings. Viewership
numbers include city council, economic development authority, and planning commission meetings as well as candidate
forums and state of the city events. A technical problem prevented Northwest Community Television from gathering data from
November and December 2018, therefore viewership data for those two months is not included in the total.
COMPARISON TO OTHER CITIES 2014
New Hope Crystal Golden Valley New Brighton Richfield
Online views of city meetings 1,397 1,842 2,853 N/A N/A
Comparison data was requested and supplied directly by city staff.
2015
New Hope Crystal Golden Valley New Brighton Richfield
Online views of city meetings 3,013 1,501 2,566 N/A N/A
2016
New Hope Crystal Golden Valley New Brighton Richfield
Online views of city meetings 1,119 1,184 1,234 N/A N/A
2017
New Hope Crystal Golden Valley New Brighton Richfield
Online views of city meetings 1,429 1,220 1,169 N/A N/A
2018
New Hope Crystal Golden Valley New Brighton Richfield
Online views of city meetings 803 584 1,016 N/A N/A
COMPARATIVE ANALYSIS TO SIMILAR CITIES
31. TAX RATE
2014 2015 2016 2017 2018
New Hope1 58.69%55.98%57.41%59.93%58.59%
New Hope without street infrastructure levy2 49.59%47.42%48.57%51.43%50.29%
Crystal 54.81%50.50%53.21%50.36%50.42%
Golden Valley 61.82%54.63%54.45%56.11%55.15%
Champlin 44.73%42.71%44.28%43.00%41.19%
Hopkins 62.42%62.50%65.58%64.49%67.83%
Brooklyn Center 54.34%71.29%73.29%71.90%68.43%
Tax rate data for 2014-2018 was compiled by the city’s financial consultant, Abdo, Eick and Meyers, LLP, from the county rate
cards.
1 New Hope’s total tax capacity rate does not take into account that New Hope does not levy special assessments for street
infrastructure improvement projects.
2 Removing New Hope’s street infrastructure levy from the tax capacity rate puts it on an equal playing field with neighboring
communities. The city funds street infrastructure improvement projects through its annual street infrastructure levy with the
cost of street improvements spread across all taxpaying properties.
32. DEBT PER CAPITA
2014 2015 2016 2017 2018
New Hope 513 957 1,160 2,040 2,448
Crystal 607 666 696 884 760
Golden Valley 3,777 3,424 2,965 4,134 2,808
Champlin 527 417 404 184 164
Hopkins 1,897 2,320 2,812 3,518 3,797
Brooklyn Center 798 1,103 1,663 1,757 1,921
Debt per capita data for New Hope from 2014-2018 was compiled by the city’s financial consultant, Abdo, Eick and Meyers, LLP,
as a part of the city’s Comprehensive Annual Financial Report.
33. RESPONSE RATE
2014 2015 2016 2017 2018
New Hope 1,062 400 646 632 679
Crystal 56 179 89 530 362
Golden Valley N/A N/A 400 N/A N/A
Richfield N/A N/A N/A N/A N/A
New Brighton N/A 370 N/A 330 N/A
All comparison data was compiled from reports submitted by each individual city to the state as part of the City Services Survey,
with the exception of New Hope and Golden Valley in 2015. Data for New Hope and Golden Valley in 2015 was compiled from the
Morris Leatherman Company Survey. “N/A” signifies that no survey was conducted.
CITY OF NEW HOPE PERFORMANCE MEASUREMENT REPORT
PAGE 26
SMART GOALS
The city developed SMART (Specific, Measurable, Attainable, Realistic, and Timely) goals in 2016
based on sections of the annual budget. The objective of a SMART goal is to tell exactly what is
expected, why it is important, who is involved, when it is going to happen, and which attributes
are important. Such goals have a much greater chance of being accomplished as compared to
general goals.
CITY OF NEW HOPE, MINNESOTA
SEPTEMBER 1, 2019
ESTABLISHED IN 2016, 2017 & 2018
GENERAL FUND
CITY OF NEW HOPE SMART GOALS
CITY MANAGER
Goal: Coordinate with department heads to ensure an average of $500,000 per year in grants or
outside funding sources for city programs over the next five years.
2016 2017 2018 2019 2020
$647,126 $280,597 $2,266,459 TBD TBD
Status: On track. The city received 24 grants for $647,126 in 2016, 26 grants for $280,597 in 2017, and
32 grants for $2,266,459 in 2018, for an average of $1,064,727 received per year. In 2017, no
large infrastructure/capital improvement projects qualified for significant grant funding. In 2018,
the Minnesota legislature approved a request by the city for $2 million to help pay for a new
50-meter outdoor pool.
PAGE 28
Goal: Increase number of best practice actions completed through Minnesota GreenStep Cities
sustainability program by 5% for 2018.
Status: Completed. The city completed three new best practices, seven new best practice actions, (9.21%
increase) and increased its star rating for two best practice actions between 2017 and 2018.
2017 2018
76 83
FINANCE
Goal: Increase bond rating from AA to AA+ in the next five years.
2015 2016 2017 2018 2019 2020
AA AA AA AA TBD TBD
Status: In progress. The city’s bonds are rated by Standard and Poor’s (S&P) and remained stable at “AA”
in 2018, signifying that the city has very strong capacity to meet its financial commitments and is
just two rankings below the highest-rated AAA issuers. The city’s financial consultant developed
and implemented a Comprehensive Financial Management Plan in 2016. The plan includes a debt
management plan, revenue management, capital assets, and an update to the investment policy.
City staff also published an economic development report, which was submitted with the financial
management plan in an effort to increase the city’s bond rating. In 2017, S&P recognized these
efforts by improving the city’s “Management” score from “Strong” to “Very Strong,” which is the
highest value assigned by S&P for this portion of the rating, but the overall rating did not change.
According to S&P, if the city’s economic indicators improve to a level commensurate with higher
rated peers and the debt profile improves, a higher rating is possible. The economic indicators
used by S&P include per capita income in the city relative to the nation and the market value of
property in the city on a per capita basis. While these factors are largely outside the city’s control,
continued redevelopment efforts can help contribute to movement on these measures.
Goal: Conduct unqualified audit on prior year’s financial statements with clean findings annually over
the next five years.
2016 2017 2018 2019 2020
1 finding 0 findings 0 findings TBD TBD
Status: Not completed. MMKR completed unqualified audits on financial statements from 2016 to 2018.
The 2016 audit revealed that certain vendor claims were not paid within the time frame required
by state statute. The issue from 2016 was corrected and future audits revealed no findings.
Goal: Complete or improve star rating for three or more best practices through the Minnesota
GreenStep Cities program in 2019.
Status: New for 2019.
CITY OF NEW HOPE SMART GOALS
PAGE 29
ELECTIONS
2016 2017 2018 2019 2020
80.31%N/A 74.51%TBD TBD
Goal: Achieve at least 55% voter turnout rate for gubernatorial races and at least 80% voter turnout
rate for presidential races over the next five years.
Status: On track. The city had an 80.31% voter turnout rate for the 2016 presidential election and a
74.51% turnout rate for the 2018 gubernatorial election. No elections were held in 2017.
ASSESSING
2015 2016 2017 2018 2019 2020
$1,430,939,117 $1,535,054,114 $1,697,092,365 $1,831,436,951 TBD TBD
COMMUNICATIONS
2016 2017 2018
12 12 12
Goal: Increase total city taxable property market value by $50 million per year over the next five years.
Status: On track. Taxable property market value for the city increased by $104 million (7.28%) between
2015 and 2016, $162 million (10.56%) between 2016 and 2017, and $134 million (7.92%) between
2017 and 2018. It has increased by 27.99% since 2015.
Goal: Write and coordinate distribution of 12 In the Pipeline utility bill inserts annually over the next
three years.
Status: Completed. In the Pipeline was distributed monthly between 2016 and 2018 with city utility bills.
Goal: Execute 50 reader board updates annually over the next three years.
2016 2017 2018
67 139 179
Status: Completed. The electronic reader board was activated in June 2016, and 67 updates were made
throughout the year. There were 139 updates completed in 2017, and 179 updates were made in
2018.
Goal: Write and coordinate distribution of 12 In the Pipeline utility bill inserts annually over the next
three years.
Status: New for 2019.
2019 2020 2021
TBD TBD TBD
Goal: Execute more than 100 reader board updates annually over the next three years.
Status: New for 2019.
2019 2020 2021
TBD TBD TBD
Goal: Update the city’s website with news features 80 times in 2019.
Status: New for 2019.
Goal: Post to the city’s social media platforms five times per week in 2019.
Status: New for 2019.
CITY OF NEW HOPE SMART GOALS
PAGE 30
HUMAN RESOURCES
2016 2017 2018
10.7%9.4%6.5%
Goal: Maintain employee turnover rate of 12% or below over the next three years.
Status: Completed. Between 2011 and 2015, the average employee turnover rate was 8.6%. It increased
to 10.7% in 2016, 9.4% in 2017, and decreased to 6.5% in 2018. The SMART Goals report included
part-time staff in the turnover calculation for 2016. The calculation was amended in 2018 to only
include full-time staff. Renewing for 2019.
Goal: Maintain or decrease average historic experience modification rate from 2013-2017 for 2018-
2022.
2013-2017 2018-2022
1.33 1.08
Status: On track. The city’s Experience Modification Rate (EMR) for 2018 was 1.08. An EMR gauges
the past cost of injuries and future chances of risk, impacting the cost of the city’s worker
compensation insurance premiums. The industry benchmark average EMR is 1.0. An EMR of
less than 1.0 would effectively reduce the premium paid, where an EMR greater than 1.0 would
increase the premium paid. The EMR for 2018-2019 is calculated using 2014, 2015, and 2016 data.
PLANNING
Goal: Increase population as reported by the 2010 census by at least 3% by the 2020 census.
2010 2020
20,339 TBD
Status: In progress. The American Community Survey estimated the city’s population at 20,819 in 2016
and 20,909 in 2017. The U.S. Census is conducted every 10 years and is scheduled to take place in
2020.
Goal: Increase median household value by at least 3% over the next five years.
2015 2016 2017 2018 2019 2020
$188,500 $196,000 $213,000 $229,000 TBD TBD
Status: On track. Median household value for the city increased by 3.98% between 2015 and 2016, 8.67%
between 2016 and 2017, and 7.51% between 2017 and 2018.
2019 2020 2021
TBD TBD TBD
Goal: Maintain employee turnover rate of 12% or below over the next three years.
Status: New for 2019.
CITY OF NEW HOPE SMART GOALS
PAGE 31
PUBLIC SAFETY
Goal: Increase training time department-wide by 5% per year over the next three years to
accommodate societal expectations of police response.
2015 2016 2017 2018
48 hours 58 hours 70 hours 70 hours
Status: Completed. Training time department-wide increased by 45.83% between 2015 and 2018.
Goal: Increase the number of inter/intra-jurisdictional traffic details over the next three years.
2015 2016 2017 2018
20 8 8 8
Status: Not completed. The city’s traffic officer was pulled from regular duty in 2016 due to personnel
issues/shortages. The officer returned to traffic enforcement duty in the fall of 2018.
Goal: Increase efforts to recruit and retain police officers in an increasingly competitive employment
climate.
Status: Completed. The police department hired three new officers, two of which had experience, at the
beginning of 2017. All three hires successfully passed probation in 2018 and the department is
now fully staffed. Officer contracts were renewed in 2017 for three years with more competitive
wages.
PUBLIC SAFETY
Goal: Complete a minimum of 70 hours of department-wide training per year over the next three years.
Status: New for 2019.
2019 2020 2021
TBD TBD TBD
Goal: Complete a minimum of eight inter/intra-jurisdictional traffic details over the next three years.
Status: New for 2019.
2019 2020 2021
TBD TBD TBD
Goal: Implement new computer-based training for continuing education purposes in 2019.
Status: New for 2019.
CITY OF NEW HOPE SMART GOALS
PAGE 32
RESERVES/EXPLORERS
Goal: Increase and maintain number of police reserves by at least 5% over the next three years.
2015 2016 2017 2018
8 10 11 8
Status: Not completed. The number of police reserves increased by 37.5% between 2015 and 2017, but
reverted to 2015 staffing levels in 2018.
Goal: Increase number of police explorers by at least 5% over the next three years.
2015 2016 2017 2018
3 4 6 4
Status: Completed. The number of police explorers increased by 33.33% between 2015 and 2018.
Goal: Increase number of community education and outreach programs.
2015 2016 2017 2018
33 33 33 35
Status: Completed. The number of community education and outreach programs remained stable at 33
between 2015 and 2017 and increased to 35 in 2018.
Goal: Maintain a minimum staffing level of eight active police reserves per year over the next three
years.
Status: New for 2019.
2019 2020 2021
TBD TBD TBD
Goal: Continue to actively recruit police explorers in an effort to staff a minimum of four per year over
the next three years.
Status: New for 2019.
2019 2020 2021
TBD TBD TBD
Goal: Maintain a minimum staffing level of four police explorers per year over the next three years.
Status: New for 2019.
2019 2020 2021
TBD TBD TBD
Goal: Complete at least 33 community education and outreach programs per year over the next three
years.
Status: New for 2019.
2019 2020 2021
TBD TBD TBD
CITY OF NEW HOPE SMART GOALS
PAGE 33
FIRE & EMS
Goal: Complete a minimum of 30 Home Safety Surveys annually over the next three years.
2016 2017 2018
30 44 26
Status: Not completed. The West Metro Fire-Rescue District completed an average of 33.33 Home Safety
Surveys per year between 2016 and 2018, but only 26 were completed in 2018. The voluntary
program is a free service for residential homeowners in which firefighters evaluate for hazards
by completing a room-by-room walk-through of the home. If a hazard is found, the firefighter
provides recommendations on how to correct the issue. Firefighters check all smoke and carbon
monoxide (CO) detectors to verify they are properly located and functioning correctly. If needed,
they will provide and install new smoke and CO detectors. The Home Safety Survey takes about
an hour to complete. If the homeowners’ family is present, firefighters will discuss escape
planning, meeting places, and sleeping with closed doors. The Home Safety Survey also provides
fire extinguishers, a night-light/flashlight, a cooking timer, and a fire safety booklet.
Goal: Increase EMS stand-by shifts by one shift per year over the next three years.
2015 2016 2017 2018
116 119 156 157
Status: Completed. A Sunday shift from 12:00 p.m. to 8:00 p.m. was added to the existing Friday and
Saturday 6:00 p.m. to 2:00 a.m. shifts in October 2016. A shift was also added on New Year’s Eve
in 2018. An EMS stand-by crew consists of two firefighters who respond to all medical calls for
service in the cities of Crystal and New Hope. The stand-by crew supports the police department
by freeing up a squad that no longer needs to respond to medical calls for service.
Goal: Attract a minimum of 50 firefighter candidates each year recruiting takes place over the next 10 years.
2016 2017 2018 2019 2020 2021 2022 2023 2024 2025
47 N/A 54 TBD TBD TBD TBD TBD TBD TBD
Status: Not completed. The West Metro Fire-Rescue District had 47 applicants in 2016, nearly reaching it’s
goal of 50, and hired 11 recruit firefighters. In 2018, there were 54 applicants with 10 recruits hired.
Goal: Receive $50,000 in grants, reimbursements, and donations annually over the next five years.
2016 2017 2018 2019 2020
$42,526 $91,067 $50,214 TBD TBD
Status: Not completed. In 2018, $50,214 was received in grants, reimbursements, and donations. That
included $31,225 in donations, two training reimbursements from the Minnesota Board of Fire
Training and Education (MBFTE) for $9,976.43, reimbursements of $767.31 from Hennepin
County for participating in a radiation emergency drill at the Monticello Nuclear Power Plant,
and $8,245 in reimbursements from Hennepin County for the Life Safety Unit. The SMART Goals
report was amended in 2017 to include donations.
Goal: Complete a minimum of 30 Home Safety Surveys annually over the next five years.
Status: New for 2019.
2019 2020 2021 2022 2023
TBD TBD TBD TBD TBD
Goal: Exceed the district firefighter minimum training requirement of 44 hours annually by an average
of 44 hours per firefighter per year (88 hours total) for the next five years.
2019 2020 2021 2022 2023
TBD TBD TBD TBD TBD
Status: New for 2019.
CITY OF NEW HOPE SMART GOALS
PAGE 34
PROTECTIVE INSPECTIONS
Goal: Without increasing the permit fee schedule, increase fees collected for permits from 2013-2015
by 10% for 2016-2018.
2013-2015 2016-2018
$1,354,074 $1,976,563
Status: Completed. The city generated $1,976,563 in permit fees between 2016 and 2018, which
represents a 45.97% increase in total fees collected between 2013 and 2015.
Goal: Increase valuation of work for permits from 2013-2015 by 10% for 2016-2018.
2013-2015 2016-2018
$83,848,030 $156,588,890
Status: Completed. Total valuation of work completed in city between 2016 and 2018 was $156,588,890,
which represents a 86.75% increase in total valuation of work between 2013 and 2015.
Goal: Perform at least 600 code compliance investigations annually over the next five years.
2016 2017 2018 2019 2020 2020
955 1,147 1,546 TBD TBD TBD
Status: On track. City inspectors completed 955 code compliance investigations in 2016 and 1,147 code
compliance investigations in 2017, and 1,546 code compliance investigations in 2018.
ANIMAL CONTROL
Goal: Maintain average number of geese nests in city from 2013-2015 at same level for 2016-2018.
2013-2015 2016-2018
12.33 7.33
Status: Completed. The number of geese nests in the city remained stable between 2016 and 2017, at
nine per year, and decreased to four in 2018. The average number of nests recorded between
2016 and 2018 decreased by five from what was recorded between 2013 and 2015.
Goal: Maintain average number of goose nests in city from 2016-2018 at same level for 2019-2021.
2016-2018 2019-2021
7.33 TBD
Status: New for 2019.
Goal: Collect $1,500,000 in permit fees between 2019 and 2021.
Status: New for 2019.
2019 2020 2021
TBD TBD TBD
Goal: Generate $100,000,000 in value of work for permits issued between 2019 and 2021.
Status: New for 2019.
2019 2020 2021
TBD TBD TBD
CITY OF NEW HOPE SMART GOALS
PAGE 35
ENGINEERING
Goal: Input new assets into asset management program relative to infrastructure projects upon project
completion and availability of record drawings.
Status: In progress. Data from 2017 has been uploaded and data from 2018 will be uploaded in 2019.
STREETS
Goal: Complete and deliver record plan drawings from the past five years of projects in 2018.
Status: In progress. Some record plans have been received and reviewed by public works staff.
Goal: Dedicate engineering and public works staff time to inflow and infiltration (I and I) investigation.
Status: New for 2019.
STREETS
Goal: Increase Pavement Rating Index (PRI) for city roads over the next five years, while maintaining an
average of 70 or higher.
2016 2017 2018 2019 2020
75 76 76 TBD TBD
Status: On track. It is anticipated that the city’s PRI will continue to increase after completion of the 2019
infrastructure and maintenance projects.
Goal: Update pavement management plan annually over the next five years.
2016 2017 2018 2019 2020
TBD
Status: On track. A 10-year pavement management plan was created in 2016. The plan extends through
2027 and is updated annually.
RECREATION
Goal: Increase overall program registrations from 2017 by 3% for 2018, not counting the loss of
registrations due to the pool closure.
2017 2018
7,077 7,366
Status: Completed. Overall program registrations increased by 4.08% between 2017 and 2018. Totals do
not include registrations or attendance for special activities or events.
Goal: Increase overall program registrations from 2018 by 3% for 2019.
Status: New for 2019.
PARKS
Goal: Replace minimum of one playground structure per year over the next five years.
2016 2017 2018 2019 2020
1 1 1 TBD TBD
Status: On track. In 2016, the playground at Northwood Park was replaced. The playground structure at
Fred Sims Park was replaced in 2017. In 2018, the playground at Sunnyside Park was replaced.
CITY OF NEW HOPE SMART GOALS
PAGE 36
ECONOMIC DEVELOPMENT AUTHORITY (EDA)
Goal: Facilitate the demolition and construction or renovation of at least six scattered site single-family
homes per year over the next three years.
SPECIAL REVENUE FUND
2016 2017 2018
2 3 7
Status: Not completed. Staff has developed a proactive approach to engage potential sellers of distressed
and/or functionally obsolete properties in an effort to secure purchase contracts before homes
are offered on the open market. The EDA acquired two single-family homes in 2016, including
4511 Boone Avenue North and 5400 Yukon Avenue North. The EDA acquired three single-
family homes in 2017, including 7303 62nd Avenue North, 3751 Louisiana Avenue North, and
3984 Zealand Avenue North. Four of the five homes that were acquired during that timeframe
were demolished, the lots were sold, and new homes were constructed. The other home was
rehabilitated and sold. In 2018, the city acquired seven lots for single-family homes, including
7215, 7227, and 7311 62nd Avenue North, 3856 Maryland Avenue North, 5355 Oregon Avenue
North, 5212 Pennsylvania Avenue North, and 3924 Utah Avenue North. The property on Oregon
will be subdivided to allow for the construction of two new single-family homes and the property
on Utah Avenue North is slated for rehabilitation.
Goal: Attract at least 10 new businesses per year over the next five years.
2016 2017 2018 2019 2020
31 26 17 TBD TBD
Status: On track. The city attracted 31 new business in 2016, 26 new businesses in 2017, and 17 new
businesses in 2018.
SOLID WASTE MANAGEMENT
Goal: Maintain 80% or greater recycling participation rate over the next five years.
2016 2017 2018 2019 2020
92%92.5%91.2%TBD TBD
Status: On track. The city achieved a 92% recycling participation rate in 2016, a 92.5% rate in 2017, and
a 91.2% rate in 2018. The participation rate includes all residential properties, up to eight units,
located in the city.
Goal: Average 450 pounds recycled per household per year over the next five years.
2016 2017 2018 2019 2020
592 pounds 519.6 pounds 564.2 pounds TBD TBD
Status: On track. The city has averaged 558.6 pounds of material recycled between 2016 and 2018.
Goal: Facilitate the construction or renovation of an average of four scattered site single-family homes
per year between 2019 and 2021.
Status: New for 2019.
2019 2020 2021
TBD TBD TBD
CITY OF NEW HOPE SMART GOALS
PAGE 37
PARK INFRASTRUCTURE
Goal: Increase levy by 3% per year over the next five years to increase funds available for park
improvements.
CAPITAL PROJECTS FUND
2015 2016 2017 2018 2019 2020
$304,880 $314,026 $323,450 $333,150 TBD TBD
Status: On track. The park infrastructure levy increased by 3% between 2015 and 2016 and between 2016
and 2017. The levy increase from 2017 to 2018 was 3%. An additional $200,000 was levied for the
ice arena.
STREET INFRASTRUCTURE
Goal: Reconstruct or mill and overlay streets as proposed in five-year Capital Improvement Plan.
Status: In progress. A total of 2.66 miles were milled and overlaid, 6.33 miles were crack filled, seal
coated, and fog sealed, and 12 miles were crack filled in 2018, for a total of 20.99 miles of
improved streets.
Goal: Increase resident awareness of projects in the next five years.
Status: In progress. Construction websites have been maintained for all major construction and
infrastructure projects in the city, including live updates for seal coat/fog seal activities that
impact resident traffic.
Goal: Update five-year Capital Improvement Plan and expand to 10-year period.
Status: Completed. A ten year CIP is maintained in conjunction with the city’s 10-year pavement
management plan.
CITY OF NEW HOPE SMART GOALS
PAGE 38
SANITARY SEWER
Goal: Clean all city sewers at least every four years.
ENTERPRISE FUNDS
2016 2017 2018 2019
24 miles 17 miles 21 miles TBD
Status: On track. City staff cleaned 21 of the city’s 70 miles of sewer in 2018, as scheduled. Staff created
new sewer maps to track the areas that are cleaned each year.
Goal: Implement inflow and infiltration program for private residences in the next five years.
Status: In progress. Public works and engineering staff are currently working on a study with
Metropolitan Council and other partners to target specific infiltration areas for effective
educational campaigns.
Goal: Implement two-year sewer lining contracts and increase feet per year installed of lining.
Status: On track. City and engineering staff are studying infiltration patterns to increase the effectiveness
of sewer lining in targeted areas. It is unlikely the 2019 project area will be known until this study
is completed. Due to the timing of the study, staff will likely need to bid the 2019 project without
knowing the 2020 lining area.
WATER
Goal: Continue involvement with Joint Water Commission (JWC) water supply system by attending
regular meetings in 2018.
Status: Completed. Staff attended monthly JWC and JWC technical advisory committee meetings
throughout 2018.
Goal: Develop a tracking system for asset management to record the progress of city-wide valve
exercising in 2018.
Status: Not completed. The tracking platform has been built in the city’s GIS system and staff will be
trained on how to log the valve exercising in 2019.
Goal: Exercise 10% of water valves annually over the next five years.
Goal: Continue involvement with JWC water supply system by attending regular meetings in 2019.
Status: New for 2019.
Status: On track. The city exercised 118 of its 1,118 water valves, or 10.6%, in 2018.
2018 2019 2020 2021 2022
118 TBD TBD TBD TBD
STORM WATER
Goal: Improve water quality in Northwood Lake in the next five years.
Status: In progress. As part of the 2017 Northwood North Infrastructure Project, phosphorus treatment
was installed directly north of the lake.
Goal: Database Municipal Separate Storm Sewer System (MS4) and inventory public and private
systems in the next two years.
Status: In progress. All new public and private systems will be entered into the city’s MS4 database.
Goal: Improve water quality in both the Shingle Creek and Bassett Creek watershed districts.
Status: New for 2019.
CITY OF NEW HOPE SMART GOALS
PAGE 39
STREET LIGHTING
Goal: Replace aging city-owned lighting infrastructure on 42nd Avenue and convert to LED in 2018.
Status: In progress. The lighting replacement has been bid and will be constructed in 2019.
Goal: Conduct improvements with the county at the signal lighting system at Boone and 42nd avenues.
Status: New for 2019.
GOLF COURSE
Goal: Increase number of golf rounds purchased in 2015 by 3% per year from 2016-2018.
2015 2016 2017 2018
18,175 20,375 18,662 17,800
Status: Not completed. The number of golf rounds purchased increased by 12.1% between 2015 and
2016 but decreased by 8.41% between 2016 and 2017 and decreased by 4.62% between 2017
and 2018. Staff attributed the decrease in 2018 to the latest start to the season since 2013 (seven
weeks later than 2017) and a cool, wet fall.
ICE ARENA
Goal: Increase ice hours rented in 2017 by 3% for 2018.
2017 2018
4,030 4,151
Status: Completed. The number of ice hours rented increased by 3% between 2017 and 2018.
Goal: Increase open skating attendance in 2017 by 10% for 2018.
2017 2018
1,962 2,204
Status: Completed. Open skating attendance increased by 12.33% between 2017 and 2018.
Goal: Increase number of golf rounds purchased in 2018 by 3% per year from 2019-2021.
Status: New for 2019.
2018 2019 2020 2021
17,800 TBD TBD TBD
Goal: Increase ice hours rented in 2018 by 2% for 2019.
2018 2019
4,151 TBD
Status: New for 2019.
Goal: Increase open skating attendance in 2018 by 5% for 2019.
2018 2019
2,204 TBD
Status: New for 2019.
CITY OF NEW HOPE SMART GOALS
PAGE 40
CENTRAL GARAGE
INTERNAL SERVICE FUNDS
Goal: Evaluate goals and needs for potential central garage expansion in 2018.
Status: In progress. Engineering and design of the expansion began in the spring of 2019.
INFORMATION TECHNOLOGY
Goal: Retire 25% of desktop/laptop computers each year in conjunction with the four-year replacement
schedule.
2016 2017 2018 2019
24%27.5%24%TBD
Status: Not completed. Staff replaced 23 of the 96 city-owned computers in 2016, one short of meeting
the 25% replacement goal. The city added two computers to its fleet in 2017 and replaced 27 of
the 98 machines. In 2018, staff replaced 24 of the 99 city-owned computers.